Program Manager, Coaching & Workforce Development

Job Description

Job Description

Program Manager, Coaching & Workforce Development

Position Summary

Children’s Alliance of Kansas (CAK) works to strengthen children, families, caregivers, and the professionals who serve them through advocacy, education, collaboration, and workforce development.

The Program Manager, Coaching & Workforce Development provides leadership for CAK’s professional coaching practice and coaching workforce while contributing directly to the implementation and continued growth of Workforce Development initiatives.

This position serves as CAK’s primary coaching-practice leader and provides formal supervision, support, and professional development to Child Welfare Workforce Development Specialists/coaches. The Program Manager also leads Professional Coaching Services, supports the development of new coaching initiatives, helps ensure coaching quality and consistency across programs, and provides coaching-related technical assistance throughout CAK.

This is a working manager role. The Program Manager remains directly connected to practice through a reduced coaching and training load while maintaining appropriate capacity for staff supervision, coaching-practice leadership, program development, and cross-program collaboration.

The position reports directly to the Executive Vice President responsible for Workforce Development and works collaboratively with the other Workforce Development Program Managers and CAK staff. The Program Manager provides coaching-practice leadership and formal supervision of coaching staff while collaborating with other Program Managers, who retain responsibility for their respective program operations and implementation.

Essential Duties and Responsibilities

Coaching Workforce Leadership & Supervision

• Provide formal supervision, support, performance management, and professional development for CAK coaching staff.
• Support coach onboarding, skill development, reflective practice, calibration, credentialing/certification progress, and ongoing learning.
• Coordinate coaching capacity, caseloads, assignments, scheduling considerations, and coverage in partnership with program managers.
• Establish and reinforce expectations for high-quality, ethical, strengths-based coaching practice, fidelity, and documentation.
• Monitor staffing and coaching capacity and identify opportunities or concerns requiring leadership attention.

Coaching Programs & Practice Development

• Lead the day-to-day practice and service-delivery infrastructure for CAK’s Professional Coaching Services.
• Lead the coaching-practice design, development, and implementation of new coaching initiatives in collaboration with relevant program leaders.
• Strengthen coaching tools, processes, standards, and resources to support quality and consistency.
• Use participant feedback, staff feedback, observed practice, and available data to identify opportunities for continuous improvement.

Agency-Wide Coaching Leadership & Technical Assistance

• Serve as a coaching-practice resource to CAK staff and program leaders.
• Provide consultation and technical assistance on appropriate integration of professional coaching principles and approaches into CAK programs and services.
• Support development of coaching-informed tools, training, curricula, facilitation approaches, and staff capabilities.
• Collaborate across programs while respecting the program ownership and responsibilities of other managers and leaders.

Direct Coaching, Training & Workforce Development

• Maintain a small direct coaching caseload, including KanCoach and other Workforce Development participants as appropriate.
• Provide training and facilitation through KanCoach, Resilience Alliance, and other CAK Workforce Development initiatives at a level appropriate to management responsibilities.
• Model strengths-based, culturally responsive, ethical coaching and high-quality facilitation.
• Support Workforce Development implementation, documentation, grant deliverables, evaluation, reporting, and continuous quality improvement.
• Collaborate closely with other Workforce Development Program Managers to align participant needs, staffing capacity, training coverage, and program implementation.

Required Qualifications

• Bachelor’s degree in social work, counseling, human services, organizational development, education, psychology, or a related field.
• Minimum of five years of relevant professional experience in coaching, child welfare, workforce development, training, supervision, program implementation, or a closely related area.
• Demonstrated experience supervising, developing, or leading staff and providing clear feedback, support, and accountability.
• Demonstrated coaching experience and willingness to pursue or maintain CAK-required professional coaching training, certification, or credentialing within an established timeframe.
• Strong understanding of professional boundaries, confidentiality, reflective practice, adult learning, and strengths-based approaches.
• Strong communication, organization, relationship-building, collaboration, and judgment.
• Ability to balance staff leadership, direct service, program responsibilities, and multiple organizational priorities.
• Ability to work effectively across programs and translate coaching expertise into practical support and technical assistance.

Preferred Qualifications

• Master’s degree in a related field.
• Professional coaching credential/certification or substantial progress toward one.
• Experience supervising coaches, trainers, or professional-development staff.
• Experience within child welfare or another human-services system.
• Experience with KanCoach, Resilience Alliance, Workforce Academy, or similar workforce-development or professional-development initiatives.
• Experience developing coaching programs, internal coaching capacity, or coaching-informed organizational initiatives.
• Experience with fidelity, observed coaching, continuous quality improvement, program evaluation, data/reporting, or grant-funded program implementation.

Working Conditions

• Work Environment: Full-time, hybrid position based out of the Children’s Alliance of Kansas office in Topeka, Kansas. Regular in-person presence is expected to support staff supervision, coaching calibration, team collaboration, training, and program implementation.
• Travel: In-state travel is required, with occasional domestic travel as needed.
• Schedule: Some flexibility in scheduling may be necessary based on coaching, training, meetings, and program needs.

About the Role

This is an opportunity for an experienced coach, supervisor, trainer, or workforce-development professional who enjoys developing people while remaining connected to the work itself. The successful candidate will help strengthen CAK’s coaching practice, support the growth and development of coaching staff, and contribute to innovative approaches for strengthening the child welfare workforce.