Drop Installation Supervisor

Drop Supervisor

Stimulus Technologies is a leader in technology services, dedicated to bridging the digital divide in underserved communities. With operations across California, Missouri, Nevada, New Mexico, and Oregon, we deliver high-speed, reliable connectivity that transforms lives and businesses. We also offer IT, VoIP, and CyberSecurity services to a range of clients.

As a Drop Supervisor, you lead your own in-house drop installation crew in the field every day, working alongside your team to connect subscribers to the network. You own the performance of your crew and the safety of your job sites, setting the pace, holding the standard, and stepping in whenever a job needs a hand or a problem needs solving.

Your crew is doing the hands-on work that turns Stimulus's SLFRF and BEAD-funded fiber builds into active, connected service across rural Nevada. You report to the Drop Installation Manager, who sets overall crew strategy and coordinates across multiple crews and project areas; you own the day-to-day leadership and execution of your specific crew.

For the right candidate, this is an opportunity to run your own crew, lead from the front, and be known for quality and safety on every job while staying close to the tools.

Essential Functions

Drop Installation Operations

• Plan and direct daily drop installation activities for your crew within assigned work areas.
• Ensure all subscriber drop installations completed by your crew meet Stimulus Technologies installation standards, project specifications, and manufacturer guidelines.
• Track your crew's daily production against grant-mandated and program-specific timelines; flag at-risk areas to the Drop Installation Manager.
• Coordinate day-to-day scheduling with the Drop Installation Manager to align with network readiness and service activation milestones.
• Conduct quality inspections of your crew's completed drop installations to verify workmanship, proper routing, adequate slack storage, and correct labeling and documentation.
• Maintain material inventory and staging for your crew's daily assignments; escalate potential shortages to the Drop Installation Manager.
• Maintain accurate daily production records for your crew, including unit counts, addresses, completion status, and any exceptions or rework items.
• Identify and resolve field-level issues for your crew, including access problems, routing conflicts, and customer scheduling issues; escalate permit or easement constraints to the Drop Installation Manager.

Team Leadership and Training

• Directly supervise and lead your crew in the field on a daily basis, working alongside crew members as needed.
• Train crew members on Stimulus Technologies installation standards, safety requirements, proper tool and equipment use, and customer interaction expectations.
• Conduct regular field quality checks with individual crew members to reinforce standards and identify coaching opportunities.
• Manage your crew's scheduling, time tracking, and daily work assignments.
• Provide performance feedback to crew members and escalate personnel issues or staffing needs to the Drop Installation Manager.
• Foster a crew culture of accountability, craftsmanship, and professionalism aligned with Stimulus Technologies core values.

Safety and Compliance

• Enforce compliance with all federal, state, and local safety regulations during your crew's drop installation activities.
• Conduct daily safety briefings and ensure your crew utilizes required PPE and follows safe work practices.
• Ensure your crew complies with 811 locate requirements, property access protocols, and all applicable permitting conditions.
• Report all safety incidents, near-misses, and property damage involving your crew to the Drop Installation Manager immediately; participate in incident investigations and corrective action implementation.
• Ensure your crew members and vehicles maintain required certifications, licenses, and inspections.

Customer Interaction

• Ensure your crew members interact with customers and property owners in a professional, courteous, and respectful manner.
• Serve as the on-site escalation point for customer concerns or complaints during drop installation; resolve issues promptly or escalate to the Drop Installation Manager as needed.
• Coordinate with customers and property owners on installation scheduling, access requirements, and any property restoration needs.
• Ensure all customer-facing work areas are left clean and restored to pre-installation condition.

Communication and Reporting

• Provide daily production updates to the Drop Installation Manager, including completed installs, issues encountered, and next-day plans.
• Maintain accurate and up-to-date installation tracking records in the project management and scheduling systems.
• Participate in crew and production meetings and provide input on drop installation progress, risks, and resource needs.
• Document and report rework items, failed inspections, and quality trends to the Drop Installation Manager with recommended corrective actions.

Education and Experience

Required

• High school diploma or GED.
• Minimum 2 years of hands-on experience with fiber optic drop installation or OSP construction.
• Minimum 6 months of experience leading or supervising field construction or installation crews, or demonstrated readiness to do so.
• Strong working knowledge of fiber optic drop installation methods, materials, and best practices for both aerial and buried applications.
• Ability to read and interpret construction drawings, splice schematics, and drop assignment maps.
• Valid driver's license with a clean driving record.
• Ability to travel up to 100% for project assignments.
• Proficiency with a tablet or mobile device for daily reporting and production tracking.
• Ability to work outside in all weather conditions and perform physical labor including lifting up to 50 pounds, climbing ladders, and working at heights.
• Ability to work 40 to 60+ hours per week as project demands require.
• Strong interpersonal skills with the ability to interact professionally with customers and property owners.

Preferred

• Experience with FTTH/FTTP drop installation at scale.
• Familiarity with grant-funded broadband deployment programs and associated compliance and documentation requirements.
• OSHA 10-Hour Construction certification.
• Experience with fiber optic splicing and testing.
• Working knowledge of Microsoft Office (Excel, Word, Outlook) or equivalent productivity tools.

Alignment with Core Values

• Driven to Grow Continuously seeks to develop professionally, stays current with industry practices, and pushes to improve processes and outcomes.
• See a Need Fill a Need Proactively identifies gaps, obstacles, or opportunities and takes action without waiting to be asked.
• Elevate Others Mentors teammates, shares knowledge freely, and actively contributes to a positive and collaborative work environment.
• Extreme Ownership Takes full accountability for results, decisions, and mistakes; does not deflect blame or make excuses.
• Celebrate Success Recognizes contributions of team members, acknowledges milestones, and fosters a culture where wins are shared.

Stimulus Technologies is an equal opportunity employer. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.