Bilingual Procedure Scheduler (English/Spanish) (FDH Chestnut)

Job Description

Job Description

Sante Health System is looking for a full-time Bilingual Procedure Scheduler (English/Spanish) to join our team at one of our medical office teams in the Fresno, CA area. This position is responsible for coordinating and scheduling procedure appointments for patients in an efficient and timely manner. As well as maintaining and filling provider schedules for all facilities.

• High school diploma/GED equivalent required
• Minimum of three years of medical front office experience
• Knowledge of medical terminology and computer experience, preferably Medical Manager software
• NextGen and Epic knowledge a plus
• Fluency in English and Spanish (spoken and written) is required to effectively communicate with Spanish-speaking patients and support delivery of care

Candidates should have exceptional people and communication skills, be highly skilled in multi-tasking in a fast paced environment, a commitment to achieving a high level of accuracy and attention to detail, and a no-task-too-small approach to the work.

• Positive - a can-do attitude that helps you rise to challenges
• Patient-focused - our patients know that you will always listen and put their needs first
• Customer service extraordinaire - patient and driven to solve problems and help others
• Collaborative team player - willing to step in where needed to keep our medical office running smoothly
• Calm, reassuring demeanor - ability to put our patients at ease throughout their appointment
• Detail-oriented professional - nothing gets past you without being double-checked and put in the right place

Does this sound like you? If so, please continue reading about this opportunity!

1. Book, coordinate and reschedule patients' consultations and procedure appointments. Relay necessary messages to staff.
2. Greet patients in a prompt, pleasant and helpful manner. Verify necessary information including insurance coverage.
3. Print and register daily referrals from fax queue and epic. Sorts and stores all patient files.
4. Patient check out when provider in office including the follow up appointment. Assists in care and maintenance of department equipment and supplies.
5. Schedule consults and mail out packets (if no assistant provided, based on the volume of the provider)
6. Screenings and recalls to be reviewed and scheduled on a weekly basis.
7. Maintain and update current information on physician's procedure schedules.
8. Function as office liaison to hospitals on behalf of the patients, including coordination of admitting arrangements and any hospital tests or equipment needed.
9. Answer telephone, screen calls, take messages and provide information.
10. Answer questions regarding patient surgical appointments and testing
11. Communicate questions or concerns for prompt resolution.
12. Update patient chart with any applicable information as necessary
13. Assist other office personnel in the performance of their duties as assigned and as workload permits.
14. Function as relief for other personnel in office as appropriate and to facilitate coworker's taking time out of the office.
15. Work in a cooperative and professional manner with physician and coworkers.
16. Attend required meetings and participates in committees as requested.
17. Enhance professional growth and development through in-service meetings and education programs.
18. Maintain patient confidentiality.
19. In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

With over 30 years of service to the community we deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals . We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement . Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

If you meet the above qualifications and are ready to provide excellent care to our patients, we want to meet you! Apply today!