NOC Technician I

About the team:
The Network Operating Center (NOC) is a team of technical and motivated employees that love working together to provide the very best service and support to our customers. Our main focus is to ensure that GTA's core network elements are functioning and operational.


Who we are looking for:
This role is for an individual who wants to grow and develop their telecom career within DevOps. We are looking for a team player with solid and efficient communication (written and verbal) skills who can work well across teams. This individual must be inquisitive, have an analytical mind, is detail-oriented, has passion for providing the best technical support, and is always looking to grow. If you want to make a positive impact on our customers and our community, this role might be for you!


Still interested? Here'swhat the role looks like:
The NOC Technician I is in charge of monitoring critical network elements as well engaging in proactive network systems monitoring. They manage internal communications for network outages and provide awareness to the organization on the status of these outages. In addition to these, a Technician will perform the following functions:

• Provide Tier-1 monitoring support for Internet/Broadband/IPTV/Wireless/Voice/Transport networks.

• Troubleshooting analysis for Internet/Broadband/IPTV/Wireless/Voice/Transport service delivery platforms.
• Dispatch to the customer premise, GTA Video Headend, GTA Remote Equipment Centers or Wireless sites to provide Tier 1 support and remote hands and feet support to GTA Tier II.
• Provide direct customer support when required.
• Maintain Service Level Agreements (SLA's). Safeguard Key Performance Indicator (KPI) targets. Proactive customer interfaces to inform and represent information on actions, maintenance activities and outages.
• Create reports on up time, usage, utilization, and other key metrics.

• Conducting continuous network checks.
• Work proactively to solve problems and ensure efficiency and productivity.
• Must escalate events to the appropriate network groups when necessary.
• Create tickets and communicate with customers verbally, through email or other defined methods.
• Compose and direct notifications to customer advising of planned maintenance as needed.

• Must monitor and execute NOC Standards Operating Procedures (SOPs).
• Able to work in an enclosed & confined environment for extended hours.

Candidates must show:

• Ability to promote the Company culture and mission to all employees, vendors, clients, and business partners
• Technical skills - possess an understanding of technologies used in service delivery; constantly strives to increase technical knowledge through training tools and research
• Oral Presentation skills - is comfortable with delivering briefings and reports to colleagues, conduct training sessions, and any other tasks related to speaking in front of an audience
• Strong organization skills with an ability to prioritize and plan work activities, uses time efficiently, organizes or schedules other people and their tasks, in a fast-paced environment; must be detail-oriented and accurate in work
• Attendance/Punctuality - is consistently at work and on time for scheduled shift and department or customer scheduled meetings. Ensures work responsibilities are covered when absent.
• Decision-making - makes sound, well informed, fact-based decisions and seeks guidance when needed.
• Growth and Learning - is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.

This iswhat you need to have

• High School Diploma or GED
• Two (2) year technical degree and/or a minimum of four (4) years experienced working in a network operations environment or similar.
• Basic understanding of TCP/IP & network utility tools is a must.

• Experience using Windows OS and its related hardware components are required.
• Industry recognized certifications such as CompT1A A+ and CompT1A Network + preferred.
• Must have strong verbal and written communication skills with the ability to convey information to both technical and non-technical audiences.
• Effective in prioritizing tasks and duties in high pressure situations.
• Strong understanding on many different delivery & access methodologies with an emphasis on telecommunications, wireless and IP related technologies.

• Demonstrate exceptional customer service, analytical, communication and time management skills.
• Detail-orientated team player
• This is a 24/7, 365-day department; individuals must be prepared to work a rotating schedule of shifts that may include night, weekend and/or holidays.
• Regular, punctual, and consistent attendance
• Must be able to work any shift and weekends, variable schedule(s) as necessary to meet the needs and goals of the business

Still Interested? Apply today!

GTA Val-You's:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at View email address on click.appcast.io or call us at View phone number on click.appcast.io.