Financial Center Assistant Manager - Brooklyn NY Market

Job Description At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This position is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing functions such as the smooth and efficient functioning of the teller line, day‑to‑day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent. Responsibilities Manage client traffic, engaging and appropriately routing clients, and fostering client retention. Manage business results through formalized management routines and coaching. Create a world‑class client experience environment. Manage market‑level initiatives prescribed by market leaders. Drive operational excellence by engaging employees on business strategy. Manage organizational priorities and effective execution. Required Qualifications Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client. Collaborates effectively to get things done, building and nurturing strong relationships. Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed. Communicates effectively and confidently and is comfortable engaging all clients. Has the ability to learn and adapt to new information and technology platforms. Applies strong critical thinking and problem‑solving skills to meet clients' needs. Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Can manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment. Can interpret performance results, find opportunities to drive success and hold others accountable to results. Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance. Desired Qualifications Experience in financial services and knowledge of financial services industry, products and solutions. Experience in mortgage, retail and/or hospitality. Experience working in an environment with individual and team goals where goals were routinely met or exceeded. Bilingual skills. Skills Coaching Customer Service Management Customer and Client Focus Performance ManagementTalent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent. Shift 1st shift (United States of America) Hours Per Week 40 #J-18808-Ljbffr Bank of America