Shift Manager

Shift Manager

The Shift Manager (SM) is responsible for supporting the General Manager (GM) and Assistant Manager (AM) in running a profitable restaurant and for making sure the restaurant meets the Company's critical customer standards of Quality, Service, and Cleanliness ( QSC ) during their shift. The Shift Leader reports to the general manager and supports the AM and GM in leading a team of crew members. The SM serves as a partner to the AM and GM in achieving business objectives by offering ideas that may remove any barriers to success. They are responsible for executing administrative tasks delegated to them such as; inventories, schedules, etc. They are to be solution focused and share accountability on the overall results of the restaurant.

In addition to following company policies and procedures, main responsibilities include, but are not limited to:

• Is a role model for the standards and behaviors consistent with Company Policies and company culture
• Shows respect for others and is sensitive to cultural/generational differences
• Creates a positive and welcoming environment for all restaurant employees and guests
• Motivates team members to do their best by providing positive feedback, encouragement and making them feel part of the team
• Shows empathy when needed
• Communicates difficult or sensitive issues at work to the GM, AM, or Supervisor in a timely manner
• Supports the GM and AM in the training of all employees
• Supports the GM and AM in addressing performance issues quickly and respectfully by coaching, counseling, and managing any conflicts during their shift
• Consistently follows the Company's tools, resources, and processes, to prevent work related injuries and customer accidents (employees use appropriate safety gear, slip resistant shoes are worn, wet floor signs, are used correctly, etc.)
• Ensures breaks are given to employees according to policy

To be a successful Shift Manager, you'll need:

• Passion for helping and serving others (customers and fellow team members);
• Strong customer service and support focus;
• The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment
• Has a "can-do" attitude, sense of optimism, ownership, and commitment towards meeting targets
• Embraces change and focuses on how we can make things happen instead of why we can't
• Physically able to lift up to 20 pounds and stand for long periods of time
• Must be able to perform the job duties satisfactorily, with or without a reasonable accommodation
• At least 18 years old with a valid driver's license or reliable transportation
• Willing to relocate to other restaurants in the organization if there is a business need or career growth opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA . This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.