AWS Amazon Connect Engineer

$110k - $140k

Temporary

PB consulting

Parsippany, NJ

Roles and Responsibilities
Design, develop, and optimize Amazon Connect contact flows, routing profiles, queues, and workflows.
Develop IVR/IVA solutions and integrate Amazon Lex bots with Amazon Connect.
Build serverless solutions using Lambda, DynamoDB, S3, and API Gateway .
Integrate Amazon Connect with CRM and enterprise applications .
Configure and troubleshoot PSTN, SIP, DIDs, call routing, and call quality .
Implement contact event streaming and analytics using Kinesis .
Configure monitoring and troubleshooting with CloudWatch, CloudWatch Insights, and X-Ray .
Apply AWS security best practices using IAM, policies, and encryption .
Automate deployments using Terraform/CloudFormation and CI/CD pipelines.
Leverage Contact Lens, AI/ML, sentiment analysis , and contact center analytics.
Support WFM/WFO integrations such as Verint and NICE.
Develop reporting solutions using Redshift, Athena, QuickSight, and Kinesis .
Troubleshoot production issues and perform root-cause analysis.
Create technical documentation and collaborate with architecture, development, DevOps, and

Required Skills & Experience

Strong experience designing and developing Amazon Connect contact flows and routing profiles .
Expertise with AWS Lambda, DynamoDB, S3, CloudWatch, and API Gateway .
Experience with IVR/IVA flows, conversational design, and Amazon Lex integrations.
Experience integrating Amazon Connect with CRM platforms .
Strong telephony knowledge including PSTN, SIP, DIDs, call routing, and call quality troubleshooting .
Experience with Kinesis streaming, call event logs, and analytics pipelines .
Good understanding of AWS IAM, roles, policies, and encryption .
Experience with Terraform/CloudFormation and DevOps/CI/CD pipelines.
Experience with Amazon Connect Contact Lens, AI/ML, sentiment analysis, and contact center analytics .
Knowledge of WFM/WFO platforms such as Verint and NICE.
Experience with CloudWatch Insights and AWS X-Ray for monitoring and troubleshooting.
Familiarity with Redshift, Athena, and QuickSight for reporting and analytics.
Strong solution-design, documentation, communication, and troubleshooting skills.
AWS certifications such as Solutions Architect Associate/Professional or Developer Associate are preferred.

Apply

Vacancy posted 25 days ago

Similar jobs that could be interesting for youBased on the AWS Amazon Connect Engineer in Parsippany, NJ vacancy

Senior Amazon Connect Engineer - AWS Contact Center & IVR
...Senior Amazon Connect Engineer - AWS Contact Center & IVR Job Summary We are seeking an experienced Senior Amazon Connect Engineer to design, develop, integrate, and maintain cloud-based contact center solutions using Amazon Connect and AWS services. The ideal...
Amazon Web Service
Purple Drive
Parsippany, NJ
4 days ago
AWS Connect Engineer
...Title: AWS Connect Engineer Location: Parsippany NJ (Onsite) Duration: Full-time Job Description: Desired Competencies (... ...Competency) Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles. Expertise...
Amazon Web Service
Full time
Diverse Lynx LLC
Parsippany, NJ
14 days ago
Amazon connect developer
Job ID: 24681884Reference Number: 25-00115Title: Amazon connect developerLocation: Wayne, NJ, 07470Posted Date: 2025-02-13Contact... ...We are seeking a highly skilled and experienced Senior Engineer in Amazon Connect and AWS Expert to join a dynamic team and assist with migration...
Amazon Web Service
Work experience placement
HAN Staffing
Wayne, NJ
3 days ago
IDT Forward Deployed Engineer, Zora AI
$159.1k - $224.1k
...Transformation (I&DT) practice. I&DT brings an engineering- and innovation-led mindset to how... ...patterns, and cloud-based services (e.g., AWS) to solution production-grade capabilities... ..., take on leadership opportunities and connect and grow through mentorship. From on-the-...
Amazon Web Service
Local area
Deloitte
Morristown, NJ
3 days ago
Senior Forward Deployed Engineer, ServiceNow
$155.6k - $306.8k
...Summary At Deloitte, Forward Deployed Engineers (FDE) don’t just build AI solutions, they... ...Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform... ..., take on leadership opportunities and connect and grow through mentorship. From on-the-...
Amazon Web Service
Local area
Shift work
Deloitte
Morristown, NJ
4 days ago
Encryption Engineer (DevSecOps & SDLC)
$120k - $202.5k
...seeking a highly motivated Encryption Engineer (DevSecOps & SDLC) who is passionate... ...platforms including Microsoft Azure, Amazon Web Services (AWS), OCI, or Google Cloud Platform (GCP)... ...vibrant employee networks that keep you connected to what matters most. Join us in...
Amazon Web Service
Full time
Temporary work
Flexible hours
State Street Bank
Clifton, NJ
7 days ago
Cyber Operate Detection Engineer - Consultant
$82.6k - $162.8k
...26. Work you'll do As a Managed Services Engineer II on the Cyber Operate Offering team, you... ...Language queries.Experience using Amazon Web Services, Microsoft Azure, or Google... ...skills, take on leadership opportunities and connect and grow through mentorship. From on-the-...
Amazon Web Service
Local area
Visa sponsorship
Deloitte
Morristown, NJ
6 days ago
Data Engineer Sr. Consultant
$127k - $150k
Position Summary Healthcare Data Engineer Sr. Consultant Deloitte Consulting's technology... ...using Azure Databricks, PySpark, Python, AWS services, Teradata Vantage, Informatica,... ..., take on leadership opportunities and connect and grow through mentorship. From on-the-...
Amazon Web Service
Local area
Visa sponsorship
Deloitte
Morristown, NJ
3 days ago
Senior Performance Test Engineer
...oriented, self-motivated, independent Software Engineer to help analyze, design, and refine... ...including slow queries, blocking, thread or connection pool contention, memory growth, and... ...load testing. Understanding Azure or AWS architecture, scalability, and migration...
Amazon Web Service
Flexible hours
Agadia Systems Inc
Parsippany, NJ
3 days ago
Lead Integration Engineer II
$128k - $252.5k
...US-E - Consulting - Lead Integration Engineer II - AI & Engineering/EaaS Join our AI &... ...Microsoft technologies. Experience with Azure, AWS, and/or GCP Experience implementing EDI... ...skills, take on leadership opportunities and connect and grow through mentorship. From on-the-...
Amazon Web Service
Local area
Visa sponsorship
Flexible hours
Deloitte
Morristown, NJ
4 days ago
Applied AI Health Data System Engineer-Senior Manager
$124k - $280k
...SummaryAt PwC, our people in data and analytics engineering focus on leveraging advanced... ...build production-grade RAG pipelines, MCP connections, agentic AI workflows, and MLOps frameworks... ..., and Azure Health Data Services), AWS (SageMaker, Bedrock), and/or Google Cloud...
Amazon Web Service
Full time
H1b
PwC
Florham Park, NJ
3 days ago
Cyber - AI Cloud Security Engineer - Senior Consultant
$105.4k - $207.8k
...Deloitte is seeking an AI Cloud Security Engineer, Senior Consultant to design, build, and... ...implementing secure AI workloads across Amazon Web Services, Microsoft Azure, Google... ...landing zones, network isolation, private connectivity, logging, encryption, key management, data...
Amazon Web Service
Work experience placement
Local area
Visa sponsorship
Deloitte
Morristown, NJ
5 days ago
Engineer
...Position: engineer Days onsite: 2 days a week onsite Location: 95 christopher columbus... ..., and potentially implement MCP services connecting approved SMS and RME capabilities to BNY'... ...cloud platforms, particularly Azure; AWS or GCP exposure is also valuable. Experience...
Amazon Web Service
Contract work
2 days per week
RIT Solutions, Inc.
Summit, NJ
1 day ago
Distinguished Engineer - Systems Architecture
$137k - $263k
...empower how people live, work and play by connecting them to what brings them joy. We do what... ...What you’ll be doing …As a Distinguished Engineer in Network & Technology IT, you will serve... ....Knowledge on cloud technologies - AWS cloud or docker containers - Kubernetes (...
Amazon Web Service
Full time
Temporary work
Part time
Work experience placement
Work at office
Work from home
Shift work
3 days per week
Verizon
Basking Ridge, NJ
8 days ago
Senior Distributed Systems Engineer
$166k
...Senior Distributed Systems Engineer To design, develop and improve software, utilising various engineering methodologies, that provides... ...models. Deliver containerized/serverless workloads on AWS (or equivalent) aligned with internal aPaaS/managed services standards...
Amazon Web Service
Hourly pay
Remote work
Barclays
Whippany, NJ
5 days ago
Lead Automation Test Engineer III
$65.9k - $152.61k
...are seeking a highly experienced and strategic Automation Test Engineer III to lead the design, development, and optimization of our automated... ..., GitHub Actions, Azure DevOps) and cloud platforms (e.g., AWS, Azure). Proven experience leading QA initiatives and mentoring...
Amazon Web Service
Work at office
Remote work
Weekend work
GUARD Insurance Group
Parsippany, NJ
5 days ago
Systems Engineer II
$78.03k - $97.53k
...Directory environments Manage and support Okta Identity Cloud Administer Google Cloud Identity and IAM services Administer AWS IAM users, roles, policies, federated identities, and access controls Enforce IAM security standards and best practices Assist...
Amazon Web Service
Full time
Temporary work
Work experience placement
Local area
Immediate start
Shift work
Day shift
Old Dominion Freight
Boonton, NJ
5 days ago
Senior Data & AI Services Engineer | Hybrid Role
Siemens AG in Parsippany, NJ seeks a Senior Software Engineer for Data and AI Services to design, develop, and maintain backend services... ...microservices and REST APIs, and work with cloud infrastructure such as AWS, Kubernetes, Redis, PostgreSQL, S3, and Terraform. You will also...
Amazon Web Service
Siemens AG
Parsippany, NJ
1 day ago
GenAI Python Systems Engineer -Senior Manager
$124k - $280k
...Description & SummaryAt PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design... ...Sets You Apart- Certification in Cloud Platforms [e.g., AWS Certified Solutions Architect, AWS Data Engineer, Google Professional...
Amazon Web Service
Full time
H1b
PwC
Florham Park, NJ
6 days ago
Cybersecurity AI Forward Deployed Engineer - FDE - Consultant
$70.35k - $235.1k
...is not a pen test engagement. A Cybersecurity Forward Deployed Engineer is a production engineer who works embedded inside a client’s enterprise... ..., and multi-system integration risk across cloud platforms (AWS, Azure, or GCP)Assist with AI governance framework...
Amazon Web Service
Full time
Work experience placement
Live in
Work at office
Local area
Accenture
Morristown, NJ
5 days ago
QA Engineering Manager
$65.9k - $152.61k
...reimbursement & longevity bonuses Responsibilities The QA Engineering Manager leads the design, implementation, and continuous... ...Jenkins, GitHub Actions, or Azure DevOps and cloud platforms such as AWS or Azure. • Demonstrated experience managing or supervising employees...
Amazon Web Service
Work at office
Remote work
Weekend work
Berkshire Hathaway GUARD Insurance Companies
Parsippany, NJ
1 day ago
Distinguished Engineer - ML/AI Engineer
$137k - $263k
...empower how people live, work and play by connecting them to what brings them joy. We do what... ...What you’ll be doing...As a Dist Engr-AI Engineer within our team of propensity modelers, you... ...with cloud platforms (e.g., GCP, AWS, or Azure) and production MLOps tools for...
Amazon Web Service
Full time
Temporary work
Part time
Work experience placement
Work at office
Work from home
Shift work
3 days per week
Verizon
Basking Ridge, NJ
5 days ago
Lead Data Engineer
$134.5k - $265.1k
...Deloitte is seeking a Lead Data Engineer- Databricks to support the design, build... ...Unity Catalog, or MLflow• Experience with Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform... ...take on leadership opportunities and connect and grow through mentorship. From on-...
Amazon Web Service
Local area
Visa sponsorship
Deloitte
Morristown, NJ
4 days ago
Senior Site Reliability Engineer for Identity Services
$170k
Join us as a Senior Site Reliability Engineer for Identity Services. At Barclays, our vision is clear -to redefine the future of banking... ...highly available, scalable production systems. Deep knowledge in AWS and Azure, including Infrastructure as Code (CloudFormation),...
Amazon Web Service
Hourly pay
Temporary work
Work at office
Barclays
Whippany, NJ
12 hours ago
Hardware Quality Engineering
$50 - $60 per hour
...and Experience ~ B.S./B.A. or M.S./M.A. in Computer Science, Engineering, or a related field ~5+ years of experience executing and managing... ..., Unix, scripting, and reusable, maintainable test scripts AWS: Lambda, DynamoDB, MongoDB, Glue, Athena, Parquet file format...
Amazon Web Service
Hourly pay
3 days per week
JSR Tech Consulting
Newark, NJ
12 hours ago
Senior Engineering Management Specialist - DevOps Engineer
$105.4k - $207.8k
...Summary Our Deloitte AI & Engineering team works to transform... ...Deploy, manage, and optimize AWS cloud infrastructure supporting... ...Batch, AWS Secrets Manager, Amazon Simple Notification Service (... ...GatewayExperience with ForgeRock and OpenID Connect (OIDC)...
Amazon Web Service
Local area
Deloitte
Morristown, NJ
3 days ago
Senior Engineer I
$215k - $254k
...(Nasdaq: CRWV) in March 2025. Learn more at .Job Title: Senior Engineer IEmployer: CoreWeave, Inc.Location: 290 W Mt Pleasant Ave, Suite... ...infrastructure, using tools such as Terraform and major cloud platforms(GCP, AWS, or Azure). Diagnose and resolve complex production issues...
Amazon Web Service
Permanent employment
Full time
Temporary work
Casual work
Work at office
Remote work
Flexible hours
CoreWeave
Livingston, NJ
6 days ago
AWS Cloud Infrastructure Senior Associate
$77k - $202k
...ApplicableSpecialismPlatform Engineering & ArchitectureManagement LevelSenior... ...solutions that improve connectivity, security, and platform... ...role at PwC, you will apply AWS and cloud infrastructure knowledge... ...built AWS databases, including Amazon DynamoDB, Amazon ElastiCache,...
Amazon Web Service
Full time
H1b
PwC
Florham Park, NJ
4 days ago
AWS Cloud Infrastructure and Operations Delivery Senior Manager
$124k - $280k
...ApplicableSpecialismPlatform Engineering & ArchitectureManagement LevelSenior... ...practice, focusing on Amazon Web Services solutions that support... ...solutions, drawing on your AWS knowledge, infrastructure... ...virtualization layers, and network connectivity models that support secure...
Amazon Web Service
Full time
H1b
PwC
Florham Park, NJ
4 days ago
Bank Platform Transformation - Solution Architect - Manager
$99k - $232k
...implementing seamless integration solutions to connect various organizational systems and... ...Science/Information Systems, Engineering, Mathematics/Statistics- Utilizing Agile... ...project management- Leveraging Amazon Web Services (AWS) and Microsoft Azure for cloud solutions...
Amazon Web Service
Full time
H1b
PwC
Florham Park, NJ
7 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to AWS Amazon Connect Engineer. Be the first to apply!