Information Technology Specialist

Job Summary We are looking for a proactive and customer-focused IT Specialist to provide technical assistance and support to our internal users. As an IT Specialist, you work with the helpdesk and end-users to troubleshoot hardware, software, and networking issues. The role requires excellent communication skills and the ability to handle a variety of technical problems. You will collaborate with other IT professionals to ensure efficient problem resolution and system functionality. Key Responsibilities Technical Support: Respond to support tickets, emails, and phone calls to troubleshoot hardware and software issues for employees. Incident Management: Diagnose, document, and resolve technical issues in a timely manner while escalating complex problems to senior IT staff as needed. Hardware Setup: Assist in setting up computers, printers, and other peripheral devices for new employees or system upgrades. Software Installation: Install, configure, and update software applications and operating systems. Network Support: Troubleshoot network connectivity issues, including wired and wireless connections. Documentation: Maintain detailed logs of issues, resolutions, and actions taken in the ticketing system. User Training: Provide guidance and training to users on the efficient use of IT systems, software, and security best practices. System Monitoring: Monitor system performance and security alerts to prevent potential problems. Asset Management: Track IT equipment inventory, ensuring proper documentation and asset tagging. Backup and Restore: Assist with data backup processes and support disaster recovery planning. Requirements Education: Associate\'s degree in information technology, Computer Science, or a related field (bachelor’s degree preferred). Experience: 1-3 years of experience in an IT support or help desk role. Technical Skills: Proficiency with Microsoft Windows. Hands-on experience with Microsoft Office, basic Android, and remote desktop tools. Knowledge of networking fundamentals (e.g., DNS, DHCP, TCP/IP). Basic troubleshooting of hardware devices, printers, and peripherals. Familiarity with ticketing systems and help desk software. Soft Skills: Excellent verbal and written communication skills. Strong problem-solving and analytical abilities. Ability to work under pressure and manage multiple issues simultaneously. Friendly and approachable demeanor with strong customer service skills. Preferred Qualifications: CompTIA A+ or Network+ certification. Experience with Active Directory. Familiarity with basic network troubleshooting Knowledge of ITIL or other service management frameworks. #J-18808-Ljbffr