FOH Lead

Job Description

Job Description

FOH Lead

​ Company: Gina’s Stonefired Italian

Location: Franklin, TN (South of Downtown)

Position Type: Hourly, Full-Time (~36 Hours/Week)

Schedule: Tuesday – Sunday (Set Shift Matrix, Closed Mondays)

Compensation: $17/Hour Base + Pooled Tip Share (Expected All-In Yield: $24/Hour)

​Position Overview

​We are hiring an autonomous, high-caliber Front of House (FOH) Lead to anchor our front-of-house operations, register interface, and order fulfillment logistics. This is a hands-on, high-velocity leadership role designed for a seasoned professional who thrives on operational precision, check-size optimization, and absolute order accuracy.

​You will report directly to ownership and hold execution authority over the front deck. This position offers complete day-to-day autonomy during shifts, backed by an environment free of late-night bar hours (doors close at 8/9 PM).

​Core Responsibilities

• ​ POS & Counter Control: Own the point-of-sale terminal, incoming phone lines, and walk-in guest interface with professional speed and communication layout.
• ​ Order Quality Assurance: Personally audit, pack, and stage all native online, third-party delivery, and walk-in takeout orders to guarantee 100% item completion and zero-defect accuracy.
• ​ Revenue Optimization: Actively drive incremental topline growth at the register through high-engagement, natural upselling (beverages, premium toppings, side pairings).
• ​ Cash & Drawer Integrity: Execute opening setup configurations and end-of-day register drawer counts with zero discrepancies. Maintain an immaculate, highly organized front service counter.
• ​ Operational Adaptability: Partner seamlessly with the kitchen production line to manage ticket pacing and maintain steady floor velocity during peak weekend surges.

​Requirements

• ​2+ years of high-volume fast-casual or full-service restaurant experience with keyholder, floor lead, or shift coordinator responsibility.
• ​Complete proficiency navigating modern, cloud-based POS hardware and multi-channel digital order queues.
• ​Grounded customer-resolution skills—the ability to maintain absolute professionalism and clear head under high-volume pressure.
• ​Total reliability to execute a fixed 36-hour weekly block (Tuesday through Sunday).
• ​Must pass a standard background check and cash-handling verification screening.

​Perks & Compensation Breakdown

• ​ Stable Schedule: A guaranteed, predictable ~36-hour weekly block with consistent shifts.
• ​ Quality of Life Hours: No 2:00 AM bar closures. Shifts wrap up shortly after our standard 8:00 PM / 9:00 PM closing time.
• ​ Direct Impact: Work directly with an engaged owner-operator, completely insulated from corporate chain bureaucracy.

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