Merchandising Service Associate - Plant Service Lead

Key Responsibilities Always provide SMART customer service through the daily execution of Lowe’s customer service policies, procedures, and programs. Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications. Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time). Engage with customers when the opportunity arises: understand their needs, assist in locating, demonstrating, selecting, carrying, and/or loading merchandise; listen and respond knowledgeably; demonstrate sincere appreciation; communicate information on stock, special orders, feature benefits, applications, and warranty information. Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive. Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details. Update and validate wayfinding and product location signage; perform digital maintenance throughout the store. Ensure cross‑merchandise, side‑stack products, j‑hooks and gravity‑feed bins are placed appropriately to drive add‑on sales. Assist with culling and pricing dead and distressed plants. Maintain a high level of communication and partnership with MSM and red vest associates. Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM. Adjust fixtures, rotate stock, display products and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes. Review, complete, and enter completion details for all assigned service and maintenance tasks (including photographing to confirm servicing completion). Ensure all displays are safe, in working order and repaired/replaced as needed. Repair/seal damaged packaging and boxes including peg‑hook items. Remove all trash, move cardboard boxes to the bailer and move plastic wrap and other debris to the compactor. Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted. Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection. Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of Outside Garden and working areas. Maintain a safe and secure work environment: conduct daily safety reviews, note hazards, keep aisles clear, and secure doors and gates. Adhere to all safety requirements relevant to one's regular job duties: top‑stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices. Operate store equipment as needed depending on role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler). In addition to the above responsibilities, this individual is held accountable for other duties as assigned. Required Qualifications 6 months live nursery experience or general merchandising experience. Preferred Qualifications High school diploma or GED. 6 months Lowe’s sales floor experience. 6 months experience performing product merchandising tasks, including reading planograms, setting up and tearing down displays. 3 months experience operating power equipment such as lifts, order pickers, and similar equipment. Pay Range: $15.50 - $16.75 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit Associate Benefits Health, dental and vision insurance Life and disability insurance Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time Flexible spending and health savings accounts 401(k) retirement account with company match Employee assistance program with concierge, work/life services and no‑cost counseling for all kinds of needs Education support programs, including tuition assistance and trade skills scholarships Business travel accident insurance Maternity and parental leave Adoption assistance Lowe’s associate discount and broad discount platform Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards. About Lowe’s Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr Lowe's Companies, Inc.