Clinic Operations Manager

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

Position Overview

Clinic Manager - Ellie Mental Health
The Clinic Operations Manager is responsible for supporting the Clinic Director with performance and operations of the clinic and staff.The Clinic Operations Manager supports the Clinic Director in managing staff performance, hires and recruits clinical staff to meet staffing expectation and clinical revenue needs, supports in training and ongoing developmental support, helps in the development and sustaining of relationships with referral partners, and provides ongoing administrative and clinical oversight in the absence of the Clinic Director. The Clinic Manager works collaboratively with their Clinic Director.

Required Skills/Abilities

• Bachelor's Degree or higher education.
• Fluency in Spanish is required.
• Strong leadership, problem-solving, and executive skill sets.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and changing environment.
• Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams.
• Adept at learning and navigating Electronic Health Record systems.

Reporting & Supervision

• Clinic Manager reports to Clinic Director
• All clinic therapists report to Clinic Director.

Tasks & Responsibilities

Hiring, Training, and Staff Management

• Supports in the hiring process for all therapists at their clinic.
• Provides training for clinic new hires, ensuring all required Ellie Mental Health clinical and operational policies and procedures are taught and followed.
• Assess ongoing development and training needs and conduct ongoing training as needed.
• Hold staff compassionately accountable to meeting performance expectations.
• Supports in the management of basic clinic Human Resource tasks

Clinic Oversight

• Provide training, staff development, and administrative oversight to support the functioning of the clinic.
• Collaborate with Clinic Director (as needed) to implement strategies for fiscal and clinical efficiency.
• Monitor and manage clinic office schedules and office supplies in the absence, and/or from the direction of, the Clinic Director.
• Provide timely response to concerns raised by clients, clinicians, or external stakeholders.

Clinic Outreach, Marketing, and Networking

• Support in community outreach and engagement efforts.
• Collaborate with community partners to increase referral input for clinic outcomes.
• Collaborate with Clinic Director and Clinic Staff to plan and execute outreach efforts and events.

Organizational Leadership

• Collaborate with Clinic Director to implement all required clinic policies and procedures
• Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with Clinic Director

Other Duties as Assigned

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a "Ellie Mental Health", Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee's application process.

Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways
Don't meet EVERY requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all...) If you're excited about the chance to be a change-maker with us, but your past experience doesn't perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role!
Employee Experience

We take care of our people. It's that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too!

Y'all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers.

We have created a culture that reminds us that our employees are our leaders!
Company Structure

Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community's needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel "blah."

Feeling blah doesn't help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health.

In short, we're just people helping people. Wanna join the herd?