IT - Service - Associate OneSource Service Support Specialist

Job Title

Job Description: Responsibilities: To be the first line of support for the scientific community; reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption. Meet regularly with laboratory service providers to ensure open lines of communication and identify, review, and resolve issues in a timely manner and/or escalate as necessary. Be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair. Support decommissioning of old instruments and related documentation Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation Be involved in improvement work linked to the assignment Execution of regular inventory activities utilizing asset management tracking tools Manage the collection and shipment of pipettes for monthly calibration Prepare lab equipment to be shipped off-site for depot service and process delivery upon return Perform other tasks as needed Basic Qualifications: High School Diploma or GED 0-2 years of experience in a customer service focused role EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.