Customer Service Supervisor (Retail) Kingsport, TN

Customer Service Supervisor

The Customer Service Supervisor is responsible for the financial accountability of the store. This position supervises 10 to 20 cashiers at a time. The customer service supervisor maintains a positive company image through courteous and professional interactions. This position also supervises 2-4 part time customer service associates.

Responsibilities:

• Model and Drive Superior Customer Service.
• Prepare, audit, and reconcile all funds for daily retail operations including change orders, deposits, bank reconciliation, petty cash, and cashier tils.
• Manage breaks and lunches for cashiers and support staff to support customer needs.
• Run reports and audit transactions including voids, returns, employee transactions, etc.
• Issue correctives (written or verbal) when code of conduct, performance, or policy issues are violated.
• Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel.
• Train new cashiers or schedule a seasoned cashier to do so.
• Communicate with corporate partners and leadership when opportunities occur in the financial area
• Maintain a neat, orderly, and professional front of store area.
• Maintain the financial paperwork filing (daily, weekly, monthly) per the guidelines
• Place service calls to appropriate personnel for register equipment, financial equipment, etc.
• Perform other duties assigned by management

Qualifications:

• Prior knowledge in bookkeeping, bank teller, retail management, or supervising experience preferred.
• Passion for superior service and helping others.
• Cheerful and positive attitude.
• Consistent and reliable
• Work a flexible schedule.
• Walking from one area to another frequently; standing required; ability to negotiate stairs.
• Ability to lift 25 lbs.

Required Experience:

• Prefer 1+ years of retail cash office experience

Required Education:

• High School diploma or equivalent

Hamrick's is a family-owned retailer with 81 years of excellence in providing value-driven merchandise to our loyal customers. We take pride in offering a wide range of quality products, from apparel to footwear, while maintaining our commitment to superior customer service. Founded In 1945, Hamrick's currently operates at 21 locations in 5 states. Our core value of Great Brands and Incredible Prices is successful due to our Great Teams and Incredible People. We have a promotion from within philosophy that fosters an environment of learning and growth where each employee can reach their highest potential. Hamrick's is growing and our success provides advancement opportunities in our stores and in our corporate office. At Hamrick's we value our culture of honesty, integrity, and respect for each other. We are closed for business on Sundays to provide our team members with a better work life balance. We offer competitive wages, flexibility, and fair expectations for our employees. Join our team and contribute to a legacy of success as we celebrate our 80th year!!