Front Office Coordinator

Job Description

Job Description

Medical Front Office Coordinator – FreedomDoc Health (Zionsville, IN)

Hospitality meets healthcare. Welcome patients the FreedomDoc way.

Are you passionate about helping people feel seen, heard, and cared for? Do you thrive in fast-paced, high-trust environments where every detail matters? FreedomDoc Health is seeking a warm, organized, and service-minded Medical Front Office Coordinator to be the heartbeat of our front desk and a key player in delivering concierge-style care to our members.

This is a unique opportunity to join a modern, membership-based clinic where patients are known by name—not by billing codes—and your hospitality mindset plays a vital role in building lifelong patient relationships.

FreedomDoc Health is transforming primary care by removing insurance middlemen and replacing rushed visits with meaningful, personalized care. Our clinics operate on a Direct Primary Care (DPC) model, allowing us to deliver fast access, transparent pricing, and high-quality outcomes.

• Be the first impression – Greet members and visitors with warmth and professionalism in person and on the phone.

• Coordinate scheduling – Book appointments, manage calendars, and support follow-up workflows across multiple digital platforms.

• Support membership – Help patients enroll, update payment methods, and understand the value of their FreedomDoc membership.

• Handle daily operations – Manage front-desk duties, maintain patient charts, and ensure accuracy in our EMR systems.

• Assist clinically – With training, support light clinical work such as taking vitals, drawing blood, ordering medications, and supporting procedures.

• Maintain a clean, welcoming clinic – Ensure exam rooms and patient areas are sanitized, organized, and stocked.

• Serve with purpose – Represent the FreedomDoc brand with genuine hospitality and a proactive attitude toward solving problems and serving patients.

• Warm, people-first attitude and professional communication skills

• Strong multitasking abilities and attention to detail

• Tech comfort: EMRs, email, scheduling systems, etc.

• Willingness to train on basic medical procedures (vitals, phlebotomy, vaccines)

• Proven ability to stay calm under pressure and solve problems proactively

• Team-first mindset with a desire to contribute to a mission-driven clinic

• Background in hospitality, medical front desk, or concierge customer service

• Knowledge of medical terminology or previous clinical exposure

• Experience with electronic health records (EHR/EMR) or scheduling systems

• Slower pace, longer visits, stronger patient relationships

• Paid time off and professional development support

• A clinic environment that feels more like a boutique than a bureaucracy

• A leadership team that values your growth, ideas, and wellbeing

This isn’t just front desk—it’s the front line of patient transformation.
If you’re ready to be part of something different in healthcare, we’d love to meet you.

Apply now to join the FreedomDoc team.

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