Manager, Adult Day & Employment Services

POSITION DESCRIPTION

Position Title: Manager, Adult Day & Employment Services

Department: Adult Day & Employment Services

Reporting Function: Assistant Director/Director of Adult Day & Employment Services

Salary Range: $65,000-$80,000 annually, based on education and years of experience.

Supervisory Functions: Employment Coordinators & Direct Support Professionals assigned to Day Program work teams

Job Summary

The Manager, Adult Day & Employment Services is responsible for the day-to-day leadership, operations, quality, and coordination of Laradon’s Employment Program and Day Program work teams. The position leads the growth and expansion of employment opportunities for the individuals Laradon serves and maintains a small caseload of Day Program participants and coordinates services from enrollment through discharge, including Service Plan (SP) and Interdisciplinary Team (IDT) meetings, documentation, utilization, and communication with participants, families/guardians, case managers, and other team members.

The Manager, Adult Day & Employment Services supervises Employment Coordinators and the Direct Support Professionals assigned to Day Program work teams and oversees staffing, training, programming, employment services, enrollment, documentation, billing, utilization, quality assurance, and compliance. The position works closely with the Assistant Director and Director of Adult Services to support effective operations, participant outcomes, staff accountability, and program growth, with primary responsibility for strengthening employment services and expanding competitive integrated employment outcomes.

Duties and Responsibilities

Program & Participant Services

• Provide leadership and direction for daily Employment Program and Day Program work team operations, including staffing, schedules, participant assignments, programming, employment activities, transportation, and coverage.
• Maintain a small Day Program participant caseload and coordinate services from enrollment through discharge.
• Prepare for and participate in SP, IDT, and other participant meetings and develop and monitor required service plans.
• Ensure services are person-centered and support participant choice, rights, health, safety, independence, and individual goals.
• Coordinate with families/guardians, case managers, healthcare providers, and other members of the participant’s support team.
• Monitor participant progress, service utilization, incidents, and health and safety and ensure appropriate follow-up.

Employment, Work Teams & Enrollment

• Provide knowledgeable oversight of employment services, including job development, job coaching, Discovery/customized employment, and follow-along supports, and ensure services are aligned with participant goals, interests, abilities, and desired employment outcomes.
• Oversee Day Program work teams, including team assignments, work sites, schedules, staffing, supervision ratios, quality of work, and participant skill development.
• Develop and maintain relationships with employers and community partners to support meaningful employment opportunities.
• Develop and carry out an annual employment growth plan with measurable targets, such as the number of participants in competitive integrated employment, new job placements, job retention, hours worked, and wages earned.
• Lead job development and business outreach to build a pipeline of employer partners, work team sites, and employment opportunities for the individuals Laradon serves.
• Create pathways from Day Program work teams and other Day Program services into individual employment, including career exploration, community work experiences, and Discovery for interested participants.
• Build and maintain referral partnerships with the Division of Vocational Rehabilitation (DVR), workforce centers, school transition programs, and other community resources.
• Identify service gaps and recommend new or expanded employment services to the Assistant Director and Director of Adult Services.
• Monitor employment documentation, wage and hour requirements, utilization, billing, and employment outcomes.
• Coordinate referrals, intake, screening, program tours, “meet and greets,” enrollment recommendations, and required authorizations.
• Maintain positive relationships with referral sources and support appropriate program growth.

Staff Supervision & Development

• Supervise, coach, train, and mentor Direct Support Professionals and Employment Coordinators.
• Monitor staff performance, attendance, documentation, communication, and compliance with program expectations.
• Provide new employee orientation and ongoing training related to participant needs, safety, employment supports, documentation, and Laradon policies.
• Address performance concerns and participate in corrective action in collaboration with leadership and Human Resources.
• Monitor staffing needs and required employee training and certifications.

Documentation, Quality & Compliance

• Ensure participant, employment, billing, attendance, and program documentation is accurate, timely, and compliant with Laradon and regulatory requirements.
• Monitor participant files, electronic records, utilization, program ratios, and quality assurance requirements.
• Collect and review data related to participant outcomes, employment, utilization, billing, staffing, and program performance; report employment and work team outcomes to leadership regularly and use data to improve services.
• Assist with audits, licensing, quality assurance, policy development, and continuous quality improvement.
• Ensure compliance with Laradon policies, funding requirements, regulatory standards, Department of Labor requirements, and participant rights.

Leadership & Collaboration

• Contribute to department goals, budgets, business plans, and staffing plans, and lead program development for employment services.
• Communicate program needs, participant concerns, staffing issues, and operational barriers to the Assistant Director and Director of Adult Services.
• Collaborate with other Laradon departments and external partners to coordinate services and supports.
• Represent Laradon professionally within the community.
• Maintain current knowledge of best practices related to adults with intellectual and developmental disabilities, employment services, and an aging population.
• Perform other duties as assigned.

Core Leadership Expectations

The Manager, Adult Day & Employment Services is expected to demonstrate strong leadership, organization, accountability, communication, follow-through, and problem-solving skills. The position requires a visible and engaged presence and the ability to balance participant caseload responsibilities, staff supervision, employment services, work teams, operations, and compliance while maintaining a person-centered approach. The position is expected to bring subject-matter expertise in employment services and to proactively identify opportunities to strengthen and grow the program. Approximately 70% of the position’s time is dedicated to program leadership, staff supervision, employment services, and work teams, and approximately 30% to the assigned Day Program caseload.

Minimum Training Requirements

• Minimum of 24 hours of approved training annually
• Laradon Orientation
• First Aid/CPR
• Medication Certification
• Crisis Intervention Training
• MANE and Incident Reporting
• Driver Improvement Training
• Supported employment training (CESP certification, ACRE-endorsed training, or equivalent) within 12 months of hire, if not already completed
• 20 hours of on-the-job training
• All other trainings required by Laradon

Minimum Position Requirements

• Bachelor’s degree in Human Services, Behavioral Sciences, Psychology, or related field required.
• Five years of experience working with adults with intellectual and developmental disabilities may substitute for the degree requirement.
• Minimum of two years of supervisory/management experience in human services required; three years preferred.
• Minimum of two years of experience in supported or competitive integrated employment services (e.g., job development, job coaching, Discovery/customized employment, employer relations) required.
• Working knowledge of Colorado HCBS Supported Employment and prevocational services and of coordination with the Division of Vocational Rehabilitation (DVR) required.
• Experience overseeing group supported employment or work teams preferred.
• Certified Employment Support Professional (CESP) credential or ACRE-endorsed training preferred.
• Knowledge of person-centered planning, Service Plans, employment services, utilization, billing, and applicable regulatory requirements preferred.
• Strong communication, organizational, leadership, and problem-solving skills.
• Valid Colorado driver’s license and good driving record; must be at least 21 years old.
• Ability to lift/transfer participants (up to 50lbs, with or without assistance) and meet the physical requirements of the position.
• Laradon expects employees to be physically present in the office/program to perform their job functions, except as approved by Laradon on a limited basis.

Benefits

We proudly support our employees by providing the following benefits for this position:

• Medical/Dental/Vision Insurance/FSA
• 401(k) + 4% Match
• 11 Paid Holidays and 16 Days Paid Time Off (PTO)
• FAMLI Leave
• Tuition and Certification Reimbursement
• Student Loan Assistance
• Laradon is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program
• Employee Assistance Program
• Voluntary Long Term Disability, Life, Cancer, Accident, and Pet Insurance
• Referral Bonuses (get paid to work with friends!)
• Development, job growth, and internal training
• The opportunity to work in a dynamic, supportive, and rewarding environment alongside other Laradon staff - one where everyone is truly appreciated
• CDC and CDPHE protocols to ensure the safety and welfare of all employees.