Ski Valet | Boot Room Attendant

Boot Room Attendant Ski Valet Program

Reports To: Director of Lodging

Rate of Pay: $17/hour

Shift: Flexible Schedule, must be available to work weekends, evenings, holidays, & special events

Part-time Seasonal

FLSA Status: Non-Exempt/Hourly

Summary:

The Boot Room Host creates an inviting, seamless, and memorable experience for guests as they begin and end their ski day. Serving as the first point of contact in the Boot Room, this role brings the Sundance Guiding Lights of Art, Nature, and Recreation to life by welcoming guests warmly, assisting with comfort and orientation, and partnering with the Ski Valet and Guest Services teams to ensure an exceptional mountain experience.

The Boot Room Host is primarily responsible for guest engagement, hospitality, and the overall guest experience in the Boot Room. While the Ski Valet and Boot Room Attendant manage equipment storage and logistics, the Host ensures that every guest feels cared for, informed, and prepared for their day on the mountain.

Essential Duties & Responsibilities

General Standards

• Greet and engage every guest warmly, learning names and preferences whenever possible.
• Provide personalized assistance with wayfinding, resort information, and mountain updates.
• Create a welcoming, comfortable atmosphere in the Boot Room with a focus on hospitality and service excellence.
• Anticipate guest needs-offering water, hot beverages, or small touches to enhance the experience.
• Communicate clearly with Ski Valet, Bell, and Valet teams to ensure smooth, stress-free guest transitions.
• Uphold the highest standards of cleanliness, organization, and safety within the Boot Room.
• Act as a cultural ambassador, sharing the story and values of Sundance with authenticity and enthusiasm.
• Handle guest inquiries and special requests with professionalism and discretion.
• Support daily operations by assisting guests with locker use and coordinating with the Boot Room Attendant.
• Maintain a calm and welcoming demeanor during peak guest traffic periods.

Key Responsibilities

• Serve as the primary host and point of contact for guests in the Boot Room.
• Welcome guests each morning and afternoon, ensuring a smooth start and finish to their ski experience.
• Assist guests with locker access, seating areas, and comfort items.
• Provide timely updates on weather, trail conditions, and resort offerings.
• Coordinate with Ski Valet for equipment staging and storage.
• Respond promptly to guest questions, concerns, or requests for assistance.
• Monitor guest areas to maintain an inviting and organized environment.
• Foster a warm, genuine, and memorable atmosphere that reflects the spirit of Sundance.

Qualifications & Requirements

Experience & Skills

• Previous experience in luxury hospitality, guest relations, or customer service strongly preferred.
• Exceptional communication and interpersonal skills, with the ability to anticipate guest needs.
• A warm, engaging personality with a genuine passion for creating memorable guest experiences.
• Ability to multitask and remain calm during busy periods.
• Interest in mountain culture, skiing, or outdoor recreation is a plus.

Physical Requirements

• Ability to stand and move for extended periods during shift.
• Capacity to assist guests with light items such as boots, helmets, or personal belongings.
• Comfortable working in a mountain environment with varying weather conditions.

Other Requirements

• Flexible schedule including mornings, evenings, weekends, and holidays during ski season.
• Commitment to the values and culture of Sundance: authenticity, sustainability, and guest-centered hospitality.
• Professional appearance and demeanor.

Benefits:

• Employee discounts on dining and resort amenities.
• Season Pass

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.