LEAD Cannabis Budtender - Full Time

Job Description

Job Description

THE ROLEThe Lead Sales Associate is first & foremost a guest-facing Sales Associate, spending the substantial majority of each shift directly serving guests, completing sales transactions & supporting the sales floor.This role recognizes experienced, high-performing Sales Associates who can serve as a peer resource for the team, while continuing to perform the same core guest-service & sales responsibilities as other Sales Associates. Lead Sales Associates may help with opening & closing tasks, transaction verification, product knowledge & operational communication as directed by Retail Management - they help keep the shift organized by communicating information & supporting their peers, but do not supervise or manage employees.Any employee-performance, conduct, scheduling, policy or other managerial concern must be escalated to a Shift Supervisor, Assistant Retail Manager or Retail General Manager. Being an experienced peer resource, or assisting another Sales Associate, does not give the Lead Sales Associate supervisory or managerial authority.CORE COMPETENCIES & SKILLSYou bring:Exceptional guest service & hospitality skillsAdvanced cannabis & product knowledgeStrong sales etiquette with a guest-centered approachConsistent cash-handling & transaction accuracyStrong attention to detailAbility to prioritize tasks in a fast-paced environmentStrong interpersonal & communication skillsAbility to positively support & guide peers without exercising supervisory authorityA solution-focused mindset & strong personal accountabilityAbility to connect with a diverse guest populationStrong math skills & ability to think on your feetProficiency with point-of-sale systems & company technologyWorking knowledge of Microsoft OfficeAbility to troubleshoot minor technology or POS issuesCuriosity & willingness to learn new technology, systems & toolsEXPERIENCE & EDUCATIONHigh school diploma or equivalent - requiredTwo or more years of work experience - requiredRetail, hospitality or customer-facing experience - preferredCannabis industry experience - preferredStrong cash-handling experience - preferredExperience with POS systems - preferredDemonstrated reliability, product knowledge & guest-service performance - preferredESSENTIAL DUTIES & RESPONSIBILITIESSALES & GUEST EXPERIENCESpend the substantial majority of each shift directly serving guests & performing Sales Associate dutiesGuide guests through the retail experience & complete cannabis sales transactionsProvide knowledgeable, professional & hospitality-driven serviceMaintain advanced knowledge of cannabis products, brands, consumption methods & storage requirementsAnswer guest questions within the scope of Company training & applicable regulationsCreate an engaging, welcoming & efficient sales experienceBuild guest trust & loyalty through consistent serviceMaintain awareness of promotions, menu offerings & Company initiativesHelp maintain efficient guest flow during high-volume periodsAccurately make change & maintain an assigned cash tillMaintain a clean, organized & guest-ready sales floorPEER LEADERSHIP & TEAM SUPPORTServe as an experienced peer resource for Sales AssociatesModel Company standards, policies, hospitality expectations & proper proceduresAnswer routine procedural or product questions from peers based on established Company guidanceHelp newer Sales Associates understand established processes & expectationsCommunicate information & directions provided by Retail Management to the teamHelp reinforce training previously provided by managementIdentify questions, concerns or performance issues & escalate them to Retail ManagementSupport a collaborative, respectful & positive team environmentUnderstand that these peer-leadership responsibilities do not include supervisory or managerial authority over other employeesTRANSACTION & OPERATIONAL SUPPORTReview transactions for product, quantity & charge accuracy as assignedVerify online-order accuracy before guest pickup as assignedMaintain proficiency in the Company's point-of-sale systemSupport routine opening or closing tasks as assigned by managementPerform key-holder responsibilities when authorized, provided those responsibilities do not involve supervising employeesTroubleshoot minor POS or technology issues & escalate unresolved concernsMaintain accurate cash handling & follow all Company cash-control proceduresCommunicate cash needs or discrepancies promptly to Retail ManagementPerform additional non-managerial operational tasks as assignedINVENTORY & COMPLIANCEDispense cannabis & cannabis products in strict accordance with applicable regulations & Company proceduresMaintain working knowledge of METRC & required POS processesMaintain awareness of inventory levels on the sales floorCommunicate product needs to Inventory or Retail ManagementMaintain accuracy of assigned inventory & immediately report discrepanciesHelp prevent sales to minors, theft & diversionFollow all Company policies, Standard Operating Procedures & regulatory requirementsImmediately escalate compliance or security concerns to managementTECHNOLOGY & AIUse company-approved technology & AI tools to support learning, organization, communication & day-to-day productivityUse approved AI tools to help organize information, improve routine written communications or better understand Company-approved materials when appropriateUse Company systems & technology accurately when completing sales, inventory & operational responsibilitiesDemonstrate curiosity & adaptability as new technology & systems are introducedReview all AI-generated information for accuracy before relying on or using itNever enter confidential employee, guest, Company or regulated information into an AI tool unless specifically authorized by Company policyUnderstand that AI & technology may support the role but do not replace Company training, established procedures, management direction or independent judgmentSUCCESS IN THIS ROLEA successful Lead Sales Associate consistently:Provides an outstanding guest experienceSpends the substantial majority of working time directly supporting guests & salesMaintains strong transaction, cash & inventory accuracyDemonstrates advanced product knowledgeServes as a reliable & positive peer resourceModels Company expectations without assuming managerial authorityIdentifies concerns & escalates them appropriatelyMaintains regulatory complianceUses technology responsibly to improve individual effectivenessDemonstrates readiness for additional responsibility while remaining within the defined scope of the Lead roleADDITIONAL REQUIREMENTSMust pass all required background checksMust be at least 21 years of ageMust remain eligible for state-required cannabis industry badgingMust maintain all required licenses, certifications & trainingsMust remain compliant with Company policies & applicable cannabis regulationsMust be available to work nights, weekends & holidays as requiredPHYSICAL REQUIREMENTSAble to stand & move throughout the store for extended periodsAble to lift & move up to 50 lbsAble to bend, reach, crouch & move safely throughout the facilityComfortable working in a fast-paced, high-volume retail environmentAble to perform repetitive POS, cash-handling & inventory-related tasksWORK ENVIRONMENTThis position operates primarily on the retail sales floor in a fast-paced, high-volume cannabis environment, with frequent direct interaction with guests, cannabis products, cash, technology systems & other team members.The Lead Sales Associate is a guest-facing, non-supervisory position & is eligible to receive tips in accordance with applicable law & Company policy.EQUAL OPPORTUNITY EMPLOYERBud's Goods & Provisions is an Equal Opportunity Employer committed to fostering an inclusive workplace free from discrimination, harassment & retaliation. #ENGHP