Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician

Job Description

This role focuses on diagnosing, repairing, and maintaining electric, hybrid, and conventional vehicles with a strong emphasis on electric vehicle (EV) systems and high-voltage components. You will perform accurate and efficient repairs, support EV battery service and replacement, and ensure vehicles meet safety and performance standards. The position requires frequent travel to customer sites, independent work in the field, and regular collaboration with technical and parts teams.

Responsibilities

• Diagnose and repair electric, hybrid, and conventional vehicles using schematics, diagnostic equipment, and software tools.
• Perform work as outlined on repair orders with a high level of efficiency and accuracy, following company and manufacturer standards.
• Identify the root cause of malfunctions and implement appropriate repairs on EV systems, high-voltage components, and related mechanical systems.
• Communicate with the parts department to identify, request, and obtain required parts for service and repair activities.
• Save and tag parts for warranty purposes or for review by the technical team, ensuring proper documentation and traceability.
• Inspect assigned vehicles to determine if additional safety or service work is required or recommended beyond the initial repair order.
• Inform the shop foreman or designated leader promptly if additional work is needed, if requested work is unnecessary, or if repairs cannot be completed within the promised timeframe.
• Document all work performed and recommended services clearly and completely on the work order, including diagnostics, parts used, and labor performed.
• Road test vehicles when required to verify repairs and ensure proper operation, or coordinate with the shop foreman for road testing as needed.
• Stay current with manufacturer technical bulletins, recalls, and updates related to electric and hybrid vehicles, as well as conventional vehicle systems.
• Supervise and support other technicians by providing guidance, mentorship, and on-the-job training on maintenance processes and protocols.
• Train newer technicians on EV maintenance procedures, high-voltage safety practices, and diagnostic methods.
• Maintain accountability for all company-owned tools, manuals, and equipment, ensuring they are returned to their proper locations and kept in good condition.
• Travel frequently, including air travel on short notice, to customer locations in multiple states to perform on-site maintenance, repairs, and EV battery services.
• Work independently in the field, managing schedules, coordinating with customers, and driving maintenance programs with minimal supervision.
• Interface directly with customers in a professional and presentable manner, representing the organization positively and clearly explaining service findings and recommendations.

Essential Skills

• Electric Vehicle (EV) certification from ASE or an original equipment manufacturer (OEM).
• At least 2+ years of hands-on experience working with electric vehicles, including EV maintenance and repair.
• A minimum of 5+ years of experience as an automotive mechanic or technician.
• Master-level technician experience with advanced diagnostic and repair capabilities.
• A minimum of 4 ASE certifications and the willingness and ability to obtain the remaining ASE certifications within 1 year.
• Proven experience working with high-voltage systems in electric or hybrid vehicles.
• Demonstrated experience replacing EV batteries and performing EV battery service.
• Experience using diagnostic software and performing software updates on vehicles.
• Strong electrical and mechanical troubleshooting skills, including the ability to interpret schematics and technical documentation.
• Experience traveling for work, including the ability to manage frequent travel requirements.
• Ability and willingness to travel approximately 5070% of the time to locations such as Michigan, Ohio, and California.
• Willingness to board a plane within 48 hours notice for field service assignments.
• Prior experience training or mentoring newer technicians on maintenance processes and protocols.
• Capability to work independently, manage tasks without direct supervision, and lead a maintenance program on-site.
• Professional customer-facing skills, including clear communication and a presentable, service-oriented demeanor.
• Must be based in Arizona near the training center in Chandler for training and operational needs.

Additional Skills & Qualifications

• Experience with electric vehicle systems, including high-voltage components, EV batteries, and related safety practices.
• hybrid or electric vehicle maintenance and repair.
• Familiarity with mechanical assembly, electrical systems, and advanced troubleshooting techniques.
• Comfort working with software tools for diagnostics, updates, and vehicle configuration.
• Ability to supervise other technicians and provide guidance in a shop or field environment.
• Strong organizational skills for managing tools, manuals, parts, and documentation.
• Experience working in environments where technical bulletins, recalls, and manufacturer updates must be followed closely.
• Adaptability to changing schedules and travel demands, including multi-state field assignments.
• High level of accountability and ownership over work quality, safety, and customer satisfaction.

Why Work Here?

You will join a forward-looking organization at the forefront of electric vehicle technology, where your expertise in EV systems and high-voltage components is valued and developed. The role offers significant variety through travel and exposure to diverse vehicles, customers, and technical challenges, helping you grow your skills and broaden your experience. You will have the opportunity to mentor other technicians, contribute to building maintenance programs, and work with advanced diagnostic tools and EV technologies. The culture emphasizes professionalism, technical excellence, and continuous learning, providing a supportive environment for career growth and long-term development.

Work Environment

This is a field-based role with significant travel to multiple locations, including Atlanta (Georgia), Phoenix (Arizona), Los Angeles (California), Philadelphia, and various Midwest cities such as Chicago, Detroit, Cincinnati, and Columbus. You will work in both shop environments and customer sites, performing diagnostics, repairs, and EV battery services on a variety of vehicles. The position involves frequent air and ground travel, with approximately 5070% of your time spent on the road and occasional short-notice trips within 48 hours. You will regularly use diagnostic equipment, software tools, schematics, and high-voltage safety gear while working around EV batteries and other electrical systems. The environment requires adherence to safety protocols, especially when handling high-voltage components, and maintaining a professional appearance when interacting with customers and representing the organization on-site.

This is a Contract position based out of Chandler, AZ.

The pay range for this position is $42.00 - $55.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Chandler, AZ.

This position is anticipated to close on Nov 13, 2026.

This is a fully onsite position in Chandler,AZ.

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.