Server (Santa Fe)

Server Position at Ojo Santa Fe Spa Resort

Ojo Santa Fe Spa Resort, a tranquil oasis nestled in the beautiful landscape of Santa Fe, New Mexico, is seeking an enthusiastic Server to join our diverse and welcoming team.

At Ojo Santa Fe, we believe every guest interaction is an opportunity to create a lasting impression. As a Server, you will play a key role in delivering exceptional service, anticipating guest needs, and ensuring every dining experience reflects the warmth, authenticity, and gracious hospitality that define our resort.

Position Summary

The Server is responsible for providing attentive, personalized, and professional service throughout the guest's dining experience. From warmly greeting guests to delivering meals with care, the Server ensures every guest feels welcomed, valued, and well cared for.

Successful Servers are proactive, knowledgeable, detail-oriented, and passionate about hospitality. They work collaboratively with culinary and service teams to create seamless dining experiences while maintaining the highest standards of quality, cleanliness, and guest satisfaction.

Essential Responsibilities

Guest Service & Hospitality

• Welcome guests with warmth and professionalism.
• Guide guests through menu selections by describing menu items, chef specialties, ingredients, and beverage pairings.
• Answer questions regarding food preparation and ingredients.
• Identify and accommodate special dietary needs, allergies, and guest preferences.
• Anticipate guest needs and provide thoughtful, attentive service throughout the dining experience.

Order Management & Food Service

• Accurately take and enter food and beverage orders.
• Communicate guest preferences, dietary restrictions, and special requests to kitchen and bar staff.
• Monitor meal pacing and coordinate timing with culinary teams.
• Deliver food and beverages promptly, accurately, and professionally.
• Ensure all orders meet guest expectations before serving.

Dining Room Excellence

• Maintain table settings throughout service by clearing completed courses, replenishing utensils, refilling water glasses, and addressing spills or service needs promptly.
• Prepare dining areas by setting tables with linens, silverware, glassware, condiments, decorations, and other service items.
• Assist with opening, closing, and side-work duties as assigned.
• Maintain a clean, organized, and welcoming dining environment.

Cash Handling & Compliance

• Present and process guest checks accurately.
• Accept payments and handle cash, credit card transactions, and gratuities in accordance with established procedures.
• Adhere to all health, sanitation, safety, and food handling standards.
• Follow all alcohol service regulations and resort policies.
• Maintain a valid New Mexico Alcohol Server Permit and have it available while working.

Teamwork

• Collaborate effectively with fellow Servers, bartenders, hosts, kitchen staff, and management.
• Contribute to a positive team environment focused on exceptional guest experiences.
• Support fellow team members during busy periods and special events.

What We're Looking For

• A genuine passion for hospitality and guest service.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Positive attitude and professional demeanor.
• Commitment to teamwork and excellence.
• Ability to stand, walk, and carry trays for extended periods.

Join Our Team

If you enjoy connecting with people, creating memorable experiences, and working in a beautiful and inspiring environment, we'd love to hear from you. Join Ojo Santa Fe Spa Resort and become part of a team dedicated to delivering genuinely gracious hospitality while stewarding and sharing our sacred springs.

Qualifications

We are seeking a hospitality professional who is passionate about creating exceptional guest experiences and thrives in a team-oriented environment.

Required Qualifications

• Minimum of three (3) years of experience as a Server, preferably in hospitality, fine dining, resort, spa, or farm-to-table environments.
• High school diploma or equivalent required.
• Valid New Mexico Alcohol Server Permit required prior to hire.
• Excellent communication and guest service skills.
• Strong attention to detail and ability to anticipate guest needs.
• Punctual, dependable, and committed to providing exceptional service.
• Ability to work proactively and collaboratively with team members to ensure an outstanding guest experience.
• Ability to adapt and perform effectively in an environment where business levels and pace may vary.

Schedule Requirements

• Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
• Reliable attendance and punctuality are essential.

Physical Requirements

• Ability to stand and walk for extended periods, often eight (8) or more hours per shift.
• Ability to reach, bend, kneel, stoop, climb stairs, and perform repetitive motions.
• Ability to lift, push, pull, and carry items weighing up to 40 pounds.
• Ability to perform tasks requiring manual dexterity, visual attention, and auditory focus.
• Ability to follow written and verbal instructions and communicate effectively in English.

This job description is not intended to be all-inclusive. Employees may be required to perform other reasonable duties as assigned by management.

Why You'll Love Working at Ojo Spa Resorts

At Ojo Spa Resorts, we believe in taking care of our employees just as thoughtfully as we care for our guests. We offer a rewarding work environment, competitive benefits, and unique wellness perks that support your personal and professional growth.

Benefits & Perks

• Mission-driven company with values you can trust
• Medical, Dental, and Vision Insurance (following applicable waiting periods)
• Generous 401(k) Plan with Employer Match
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off (PTO)
• Competitive Compensation
• Ongoing Training and Development Opportunities
• Career Growth and Advancement Opportunities

Employee Appreciation & Wellness

• Discounted Employee Lunches
• Complimentary Thanksgiving and Christmas Meals
• Employee Appreciation Lunches
• Above & Beyond Recognition Program (Ojo Bucks for eligible employees)
• Free Soaks in the Springs (MondayThursday) for employees and one guest (age 13+)
• 40% Discount on Spa Treatments, Private Pools, and Private Ojitos
• 40% Discount at Resort Restaurants
• 20% Discount at Gift Shops
• Discounted Employee Lodging Rates
• Access to Beautiful Hiking Trails

Additional Resort-Specific Perks

Ojo Santa Fe

• Employee Gym Access
• Puppy Patch
• Chicken Chat
• Birthday Ojo Bucks Vouchers
• Monthly Birthday Treats

Ojo Caliente

• Yoga Workshops (space permitting)
• Monthly Birthday Treats
• Birthday Ojo Bucks Vouchers

Conveniently Located Near:

Ojo Santa Fe Spa Resort is an easy commute from many Northern New Mexico communities:

• Bernalillo 34 miles
• Espaola 3