Customer Service Office Person

The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. when internal and external customers who enter our facility.

Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel. * Assist Human Resources for onsite protocol including sending payroll prior to materials, as assigned. members with functionality, acting as the local SME. * Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures. * Track and order office supplies, sending order requests to Corporate for Process customer payments, as appropriate. * Perform collection responsibilities, as assigned. * Maintain office cleanliness. * schedule technicians to maximize the full shift. * for immediate review by direct supervisor and leadership. * Leverage future scheduling with Accounts Receivable concerns concerning past due accounts. * account details, as needed. * of Education, Training, Certifications and Experience may meet the job Education, Training, Certifications:

* High School Diploma or GED, required

2 years customer service * 2 years of professional computer * 1 year front desk experience * 1 year scheduling experience, preferred: a general knowledge of local zip Must have the ability to effectively read, write and communicate in English with employees and customers.

Systems and Software Skills:

* Ability to operate a computer and advanced Microsoft Office (Excel, Word, Must be able to comply with SFP’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements Reasonable accommodations may be made to enable individuals with disabilities to Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures.

disability, familial status, and any other classification protected under the position, management reserves the right to modify, add, or remove duties and to Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of If so, exploring career opportunities with Summit Fire Summit Fire Protection, a subsidiary of SFP Holding, Inc. (a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customer across many verticals on a local, regional, and national scale. for quality work that’s completed by our talented and experienced installation Summit Fire Protection is a dynamic organization with endless growth Our company is consistently recognized for service excellence in the fire Summit Fire Protection supports trade skills and workforce committees, serve on regional safety boards, and support technical education in local schools. Summit Fire Protection supports employees in their professional development by offering continued development, training, and education by diversity, and personal career growth.

Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.

Summit Fire Protection offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry Paid Vacation and Holidays * Medical Insurance * Dental Insurance * Flexible Spending Accounts * Long-Term Disability - Employer Paid * Short-Term Disability - Employer Paid * Life Insurance for Team Members and Dependents * Employee Assistance Program * We work in PARTNERSHIP with our customers and community * Summit Fire Protection participates in E-Verify & in alignment with our Summit Fire Protection is an equal-opportunity employer committed to diversity in the workplace. orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.