Technical Program Manager, Marketing Operations

Overview Morningstar’s Global Marketing Operations team is hiring a Technical Program Manager to lead large, complex, cross‑functional programs across marketing technology, data, AI, workflow automation, and go‑to‑market operations. This is a highly visible role that connects strategy, systems, and execution, ensuring teams move faster, collaborate smarter, and deliver measurable business impact across the full buyer journey. Responsibilities Program & Portfolio Leadership Lead end‑to‑end planning, execution, and delivery of complex technology, data, and AI programs that support growth marketing and global operations Own the MKOPs portfolio projects in Asana: streamline intake, automate workflows, optimize templates, and maintain dashboards that keep priorities and risks visible Establish program structure, scope, milestones, KPIs, and stakeholder forums that drive clarity and accountability Facilitate ongoing portfolio, roadmap, and executive status reviews to maintain alignment and unblock teams Marketing + Sales Alignment (Funnel, Workflow, Data) Drive cross‑functional programs that strengthen alignment between marketing and sales, including lifecycle definitions, routing logic, qualification criteria, lead scoring, and opportunity metadata Ensure system, workflow, and AI enhancements support shared funnel KPIs, improved handoffs, and consistent reporting across teams Translate joint marketing‑sales requirements into CRM, automation, data model, and workflow changes that support faster follow‑up and more reliable performance insights Operating Model, Governance & Change Management Establish light, scalable governance for AI, data, and martech initiatives, including decision frameworks, RACI, standards, and human‑in‑the‑loop checkpoints Mature MKOPs portfolio project intake, prioritization, and allocation processes to ensure predictable planning across BU work and platform work Lead cross‑team decision‑making to resolve upstream and downstream blockers related to data, workflow, and system ownership Develop documentation, training, and adoption plans that ensure new capabilities land successfully and consistently across global teams Measurement & Performance Tracking Define program KPIs and build scorecards that connect technology and AI investments to funnel outcomes, efficiency improvements, and execution quality Publish executive‑ready updates that provide transparent visibility into progress, risks, decisions, and business impact Vendor & Budget Stewardship Support build‑vs‑buy decisions for martech and AI capabilities Manage vendor evaluations, renewals, QBRs, license optimization, and value realization Track program budgets, forecasts, and utilization in partnership with Finance and Procurement Qualifications 5‑8+ years in Technical Program Management, Product Management, or similar technical leadership roles in marketing, technology, or data‑oriented organizations Demonstrated success leading complex, cross‑functional programs that deliver scalable martech, data, or AI solutions from concept through adoption Deep understanding of marketing technology ecosystems (CRM, CDP, MA, personalization, analytics, AI/ML) and ability to translate business strategy into technical requirements Hands‑on experience managing workflows, automations, dashboards, and portfolio structures in Asana (strongly preferred) Strong communication, stakeholder management, and executive influencing skills across technical and non‑technical audiences Excellent analytical and problem‑solving capabilities; comfortable interpreting data to inform decisions and evaluate pilots Proven ability to drive change management, adoption, and behavior change across large, distributed teams Highly organized, detail‑oriented, and comfortable managing multiple programs in fast‑paced environments Why This Role Matters This role is at the center of how Morningstar marketing evolves, connecting strategy, systems, data, and people to accelerate growth, improve alignment with sales, scale execution, and build a smarter, AI‑enabled marketing operating system. Compensation and Benefits At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Financial Health 100% 401(k) match up to 6% of salary Stock Ownership potential Company provided life insurance - 1x salary + commission Physical Health Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company‑provided HSA contributions (up to $500‑$2,000 annually) for specific plans and coverages Additional medical wellness incentives up to $300‑$600 annually Company‑provided long‑ and short‑term disability insurance Emotional Health Trust‑Based Time Off 6‑week Paid Sabbatical Program 6‑Week Paid Family Caregiving Leave Competitive 8‑24 Week Paid Parental Leave Adoption Assistance Leadership Coaching & Formal Mentorship Opportunities Annual Flex Stipend - $1,000 annually to cover personal education & well‑being expenses Tuition Reimbursement Social Health Charitable Matching Gifts program Dollars for Doers volunteer program Paid volunteering days 15+ Employee Resource & Affinity Groups Total Cash Compensation Range $121,400.00‑186,150.00 inclusive of annual base salary and target incentive Hybrid Work Environment Our hybrid work environment gives you the opportunity to collaborate in‑person each week as we’ve found that we’re at our best when we’re purposely together on a regular basis. In most of our locations, our hybrid work model is four days in‑office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues. Equal Employment Opportunity Right to Work (English) Right to Work (Spanish) EEO is the Law Pay Transparency Notice Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct. #J-18808-Ljbffr Morningstar Credit Ratings, LLC