Customer Support Engineer
Immersive Technologies Pty Ltd
Customer Support Engineer United States (Field-Based Role) Mandatory residence: Salt Lake City, Utah or Tucson, Arizona About the Role Immersive Technologies, a global leader in simulator-based training solutions for the mining industry, is seeking a Customer Support Engineer to join its technical services team. This role is ideal for a hands‑on professional with strong technical capabilities, a customer‑focused mindset, and the ability to operate effectively in dynamic field environments. Role Purpose The Customer Support Engineer is responsible for deploying, maintaining, troubleshooting, and supporting advanced simulator systems, both in‑house and at customer sites, while building strong, service‑oriented relationships with clients. Key Responsibilities Develop a strong working knowledge of simulator systems (electronics, hardware, software) Perform field service activities including installation, commissioning, maintenance, upgrades, training, and emergency support Lead on‑site service visits ensuring quality, efficiency, and safety Diagnose and resolve technical issues, ensuring full ownership until closure Document all service activities and customer interactions Maintain accurate records of visits, service requests, and communications Oversee and execute support agreements to ensure compliance with deliverables Manage spare parts inventory and stock control as applicable Key Challenges Achieve a high level of technical proficiency to work independently in the field Take full ownership of customer incidents from identification to resolution Balance technical execution with strong customer relationship management Minimum Qualifications (Required) Valid driver's license Minimum 3 years of experience in a technical role (field service, maintenance, electronics, or automation) Willingness and ability to travel frequently Strong problem‑solving skills and ability to work independently Preferred Qualifications Associate’s or Bachelor’s degree in Electrical Engineering, Electronics, Mechatronics, Automation, or related field Experience in mining, industrial technology, heavy equipment, simulation systems, or technical customer support #J-18808-Ljbffr
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...Description Overview of the Role This role provides front-line technical support for video services while also supporting dispatch operations. The position is responsible for troubleshooting customer issues, coordinating service calls, and ensuring timely resolution...Work at officeShift workNight shiftWeekend work$50k
...Job Description Job Description Overview of the Role We are seeking a skilled and customer-focused Technical Support Representative to join our Technical Support team in a hybrid support role focused on both Tier 2 Network Support and Tier 1 Video Support. This...Work at officeRemote workMonday to FridayShift work$74.29k - $87.4k
...scale with confidence. Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets... ...Successful, Trusting Relationships With All Internal And External Customers. You Will Provide timely and accurate information to...Hourly payFull timeWork at office- ...as one of the most innovative and fastest-growing technology companies in the country. Job Summary The Email Support team works with customers to solve their day to day issues, thus we are looking for candidates with a passion for providing world-class support....Full timeTemporary workWork at office
- ...responsible for delivering exceptional customer service, resolving technical issues efficiently... ...Responsibilities # Provi de phone support with strong customer service skills,... ...professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance,...Permanent employmentTemporary workWork experience placementShift workAfternoon shift
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...Location: Must be located in Utah to be considered What you\'ll do Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree...Permanent employmentFull timeTraineeshipRelocationVisa sponsorshipWork visaFlexible hours$70k
...Description Job Description Pay: $70,000/Year Role The Tier 2 IT Technician serves as the escalation point between Tier 1 support and Tier 3/ Systems Admin. This role focuses on diagnosing and resolving complex technical issues, stabilizing production...- ...this is the opportunity for you. Overview of the role: The Sr. Technical Support Engineer provides critical technical support and training to Lumenis field engineers, sales teams, customers, and biomedical personnel, addressing complex problems through various...Remote work
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Network Support Engineer III Key Responsibilities: * Provide advanced technical support for enterprise network infrastructure, including routers, switches, firewalls, SD-WAN, and load balancers, ensuring high availability and performance. * Troubleshoot and resolve...Full time$21 - $26 per hour
47G Utah Aerospace & Defense is seeking an Information Systems Support Technician to ensure smooth operations by maintaining computer and phone systems. The role involves setting up new computers and resolving user issues efficiently. Candidates should have at least a High...Hourly pay- ...operation of end-user systems and IT infrastructure. You will support employees across the organization by troubleshooting technical... ...and time management skills High attention to detail Customer-focused mindset with the ability to work independently and in a...Full timeTemporary workWork at officeRemote work
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$35 - $50 per hour
...subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications...Contract workTemporary workWork at office- ...we do, and how we do it. We take care of each other, exceed our customers’ expectations, and build success through partnership,... ...position provides daily supervision of Audio Enhancement’s Technical Support team in West Jordan, Utah. The role is focused on supporting team...Hourly payTemporary workWork at officeFlexible hoursShift work
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...Description The Service Desk Technician is responsible for direct support of users contacting the WGU IT Service Desk for assistance with... ...analytical skills Ability and desire to provide excellent customer service to internal customers Strong analytical skills...Full timeWork experience placementWork at officeFlexible hours3 days per week
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