Surgical Coordinator for Southlake

Surgical Coordinator

Hours of Work: 40 hours a week

Days Of Week: Monday thru Friday 8am to 5pm

Job Description: Surgical Coordinator professional responsible to Serve as the patient point of contact with the practice to maintain open channels of communication to keep patients engaged and maintain an efficient flow of patients from patient registration, insurance verification, initial contact and surgeon consultation through the surgical pathway to complete insurance and program criteria, and medical clearances to be submitted to insurance provider for approval for surgery, and throughout their process of care. Supports and promotes the vision, mission, and strategic plans of Methodist Health System

Job Requirements:

• High School Diploma and/or GED equivalent
• Medical Assistant certification
• Very strong proficiency using Microsoft Office products
• Superior oral and written communication skills
• Strong process orientation
• Demonstrated capability to interface and maintain effective relationships with all departments and employees in a team-oriented environment

Job Responsibilities:

• Communicate clearly and openly
• Build relationships to promote a collaborative environment
• Be accountable for your performance
• Always look for ways to improve the patient experience
• Take initiative for your professional growth
• Be engaged and eager to build a winning team
• Reviews patient registration to ensure it is complete
• Verifies all insurance and notes it in Practice Management System/EMR.
• Responsible for maintaining surgery criteria current with insurance providers and informing staff of any changes/updates.
• Communicate to patients and coworkers in a professional, enthusiastic, friendly and positive manner.
• Initiates patient into surgery pipeline, serves as advocate for patient and schedules initial consultation with surgeon.
• Communicates insurance benefits, deductibles, coinsurance, financial responsibilities and any additional medical testing/screening to patients.
• Secures Pre-determinations & Pre-Certifications for all procedures as well as any general surgery.
• Handle physician referrals to practice ensuring that doctor's info is in the practice management system/EMR.
• Referral is acknowledged and notified that patient is verified, assigned, contacted and initiated into surgery process.
• Prepare and submit Letters of Medical Necessity and ensure that all insurance criteria & medical clearances have been completed.
• Upon insurance approval, communicates approval to patient, collects financial fees due, schedules pre op consultation, advises patient of surgery date and schedules 1 week post op appointment.
• Handle all appeals and denials in conjunction with patient's care.
• Participate in patient education seminars or meet the doctor events with other members of practice staff, educating interested parties about the surgery program.
• Prepare physical space for seminars/events.
• Assist other staff members to deliver the highest quality of patient care which includes being a team player to execute not only your duties but those that are needed by the practice when necessary.

Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:

• Great Place to Work Certified 2026-2027
• Glassdoor's Best Places to Work 2025 & 2026
• Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
• TIME's Best Companies for Future Leaders 2025 & 2026
• Newsweek's America's Most Admired Workplaces 2026
• Glassdoor's Best-Led Companies 2025
• Fortune Best Workplaces in Health Care 2025
• Military Friendly Gold Employer 2025
• Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
• Newsweek's Americas Greatest Workplaces 2025