Operations Manager

Job Description

Job Description

Overview

Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.

 

** This position is contingent upon contract award ** 

Responsibilities

• Lead the day-to-day management and strategic direction of enterprise IT operations and service delivery activities.
• Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.
• Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.
• Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.
• Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments.
• Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives.
• Develop and implement operational policies, procedures, and governance processes.
• Coordinate resources across multiple functional areas to support mission requirements and program objectives.
• Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations.
• Analyze operational risks and develop mitigation strategies to ensure continuity of operations.
• Provide leadership in incident management, escalation resolution, and operational decision-making.
• Other duties as assigned

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred.
• Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense.
• Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers.
• Demonstrated experience leading technical operations teams supporting enterprise-scale environments.
• Current DoD 8570.01-M IAM Level II certification required.
• Active TS clearance. 
• Successfully pass background and drug screening

 

  Knowledge, Skills and Abilities:

• Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles.
• Strong leadership and people management capabilities.
• Ability to provide technical oversight across multiple complex projects simultaneously.
• Strong understanding of information assurance and cybersecurity frameworks.
• Excellent analytical, organizational, and problem-solving skills.