Banquet Server

Job Description

Job Description

ABOUT US:

Palos Verdes Golf Club is a private club located in the middle of an 800-acre parkland preserve overlooking Santa Monica Bay with ocean views visible from several holes. Established in 1924, the golf course has long been referred to as "a hidden gem" and the clubhouse is a designated historical building by the Palos Verdes Historical Society.

BENEFITS:

• 401k with Club match
• Paid Sick Leave
• Employee discounts
• Opportunity to apply for the Club's Scholarship Program
• Great location and great people!!

ESSENTIAL DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Approach all interaction with Members, guests, and colleagues in a courteous, service-oriented manner
• Remain attentive, friendly, helpful, courteous, and respectful to Members, guests, managers and fellow employees at all times
• Promptly greet guests as they are seated and brings bread and butter to the table (ice water as requested or required)
• Memorize all menu items and ingredients for each event, prior to each event
• Memorize all beverages offered for each event, including all wines and their descriptions, prior to each event
• Maintain awareness of all table and position numbers
• Take orders when necessary
• Promptly deliver food and beverages to guests from service area, kitchen, and bar as required or requested
• Ensure guests' food and beverage items are all accounted for as they receive them, including special orders
• Pour and refill wine, champagne, coffee, water and/or other beverages served before, during, and after the meal
• Remove used tableware between courses and provide tableware for next course as needed
• Crumb assigned tables after entrees are cleared and between courses as needed
• Clear tables after guests; take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing
• Respond appropriately and politely to guest requests and communicates guest requests to management when necessary
• Remain on the floor at all times and in assigned station when not performing tasks in service area
• Complete daily opening and closing duties and cleaning according to established side work
• Perform pre-event and post-event duties as assigned, including physical setup of event
• Set up and break down tabletops according to floor plan/BEO or as directed
• Keep all work areas and server stations clean and properly stocked
• Communicate with co-workers and management throughout event to ensure efficiency of service
• Assist fellow employees as needed throughout the shift
• Communicate all guests' feedback promptly to management
• Ensure overall guest satisfaction
• Attend pre-shift meetings, trainings, and all staff meetings as required/requested
• Follow all established Club and departmental policies, procedures, standards, systems, controls and objectives
• Perform other duties as assigned by a manager

QUALIFICATIONS & SKILLS:

• Fluency in English language; English/Spanish bilingual ability a plus
• Excellent Member and guest-relation communication skills
• Dynamic outgoing personality; articulate, friendly, punctual, and proactive
• Comfortable working with a team in a fast-paced environment
• High level of client services, professionalism, and attention to detail; professional appearance appropriate for a premier country club
• Problem solving, reasoning, and "thinking out of the box"; ability to apply common sense understanding to better serve our internal and external guests' needs
• Ability to demonstrate proper banquet food and wine service; knowledge of wines/wine regions
• Ability to handle guest complaints and disputes and resolve them to satisfactory results
• Ability to work Holidays and all shifts according to your availability provided at the time of hire

EXPERIENCE & EDUCATION:

• Minimum one year of banquet server and/or food service experience in an upscale banquet or restaurant environment; country club experience preferred
• High school diploma or equivalent
• Basic knowledge of food and beverage operations
• At least 19 years of age to serve alcohol; 21 years of age to pour alcohol
• Serv-Safe certified
• RBS certified
• CPR certified a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.