Members Sales & Service Specialist - Old Town Scottsdale

We are looking for a long‑term employee who can grow with our organization and become a part of our community. THIS IS NOT A SEASONAL ROLE. We are seeking someone confident and energetic with a passion for selling and customer service. The ideal candidate is friendly, positive, enthusiastic, and is eager to build relationships with teammates and members. Responsibilities & Duties Respond to customer emails, text messages, and phone calls, always answering the phone and returning communications the same day; forward issues to management when necessary. Execute sales protocols for prospect follow‑up, membership sales, and intro class booking. Provide exceptional customer service to all clients in person, over the phone, and via messaging platforms. Conduct tours of the facility while engaging with individuals. Meet or exceed sales call goals per shift and assigned KPIs. Achieve personal and studio‑level sales goals. Help maintain a clean and orderly studio. Participate in special events as needed to promote the studio. Other duties as assigned. Qualifications & Skills Excellent communication and interpersonal skills across all media. Comfortable with public speaking to groups of up to 12 individuals. Strong sales and customer service skills. Goal‑oriented with the ability to meet membership, retail, and service objectives. Ability to learn and use the Club Ready software system. Punctual, reliable, and professional. Team player who adapts to a fast‑paced, diverse environment. Ability to stand or sit for up to eight hours during the workday. Hearing sufficient to understand spoken conversations. Reliable transportation to the studio and occasional off‑site events. Benefits & Perks Starting at $15.15 per hour plus commissions. Commission on sales. Employee status (W2), not contractor. Free Pilates classes. Merchandise discounts. Opportunities for growth within the studio. #J-18808-Ljbffr Empowered Pilates, a Club Pilates Franchisee