Host Person - Fine Dining

Job Description

Job Description

Company Description

The Fine Dining Host Person is responsible for delivering an exceptional first and last impression for guests within a luxury restaurant at Wynn Las Vegas. This role ensures a seamless, refined arrival and seating experience through attentive service, detailed coordination, and personalized guest engagement.

The Host Person serves as the central point of communication for guest flow, reservations, and front-of-house organization while upholding Wynn’s Forbes Five-Star standards and commitment to service excellence.

Key Responsibilities

Guest Experience & Arrival Presentation

• Greet all guests with poise, warmth, and professionalism, using eye contact and personalized acknowledgment when possible
• Anticipate guest needs and preferences to provide a tailored, elevated experience
• Maintain a polished, confident presence that reflects the luxury positioning of Wynn restaurants
• Ensure each guest’s arrival and departure experience is seamless, gracious, and memorable

Reservations & Seating Coordination

• Manage reservations and guest seating with precision, balancing service pacing and guest expectations
• Coordinate VIP arrivals, special occasions, and high-priority reservations with management and service teams
• Provide accurate wait times and manage waitlists while maintaining guest satisfaction
• Optimize seating flow to ensure efficiency without compromising the guest experience

Luxury Service Delivery

• Demonstrate strong attention to detail in all aspects of arrival experience (greeting standards, seating, menu presentation, guest transitions)
• Maintain awareness of dining room atmosphere, including guest mix, pacing, and overall ambiance
• Uphold Forbes Five-Star service standards through attentive, thoughtful, and proactive guest interaction

Communication & Guest Coordination

• Act as a liaison between guests, servers, and management to communicate guest preferences, VIP status, and special requests
• Maintain clear, constant communication with front-of-house teams to ensure readiness for seated guests
• Relay guest feedback and service opportunities to leadership in real time

Guest Relations & Service Recovery

• Handle guest inquiries, concerns, and special requests with discretion, urgency, and professionalism
• Coordinate with management to execute service recovery when necessary
• Support special guest needs, including accessibility, celebrations, and customized dining arrangements

Operational Excellence

• Maintain cleanliness, organization, and presentation of the host stand and entry area
• Ensure menus, reservation systems, and guest materials are accurate and properly maintained
• Complete all opening and closing procedures and adhere to established operational standards
• Attend pre-shift meetings to stay informed of VIPs, menu updates, and daily priorities

Compliance & Brand Standards

• Adhere to all Wynn grooming, appearance, and uniform standards
• Follow all health, safety, and sanitation regulations
• Execute all responsibilities in accordance with Wynn policies and departmental procedures
• Act as an ambassador of Wynn’s brand, values, and culture

Education & Experience

• High school diploma or equivalent required
• 1–2+ years of experience in a fine dining, luxury hospitality, or upscale guest service role preferred
• Experience with reservation systems (e.g., SevenRooms or similar) preferred
• Candidates must be at least 18 years of age

Knowledge & Skills

• Exceptional communication and interpersonal skills
• Strong attention to detail and ability to anticipate guest needs
• Ability to manage multiple priorities in a fast-paced, high-expectation environment
• Professional presence with a refined and service-oriented mindset

Licenses & Certifications

• Must be able to obtain and maintain required work cards and licenses

Work Environment

• Fine dining restaurant within a luxury resort setting
• High-touch, guest-facing environment requiring constant interaction
• Flexible schedule required, including evenings, weekends, and holidays

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.