Director of Account Management SB and KA - Phoenix, AZ

Job ID: 98049858496Posted: 2026-09-13Location: Tempe, Arizona, United StatesJob Area: Account ManagementCompany: UnitedHealth GroupAt UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together.Management of the UnitedHealthcare Key Accounts Account Management staff responsible for customer retention and NBEA sales in the 100 - 1000+ employee range. Responsible for the overall sale of NBEA business and the retention of existing accounts.Primary Responsibilities:Manage and monitor client assignmentsTraining of account management staff, new hire and ongoingMaintain an acceptable level of persistency in teams' book of businessRecruit, hire and monitor account management staffPersonnel development and managementSet annual account management strategy to achieve goalsDirect and manage service plansMonitor and achieve overall ancillary sales and retention goals for the health planRelationship BuildingBuild and maintain key client and producer relationshipsDevelop and maintain key internal relationshipsPresent a positive image of UnitedHealth Group to the marketplaceProduct KnowledgeDetailed understanding of all UnitedHealth Care products, services and solutions across all health plan sitesWorking knowledge of Enterprise/ancillary product linesAbility to identify and communicate the need for improvements in UnitedHealth Care products and servicesHealthcare KnowledgeUnderstands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth CareIn-depth healthcare knowledge, understands important trendsDemonstrates knowledge of competitors strengths, weaknesses and strategiesUnderstands medical management operations and strategiesFinancial and UnderwritingUnderstands financing methodologies and strategies (fully insured, ASO)Thorough knowledge of UnitedHealth Care underwriting principles and practicesPossesses solid math skillsCan explain and justify a renewal rate to customersUnderstands and can communicate the drivers of healthcare costsUnderstands the drivers of fees and liabilitiesInternal Operations & CapabilitiesUnderstands UnitedHealth Care information systems capabilities and strategies (USP, UNET)Ability to navigate UnitedHealth Care internal departments to produce positive service results for clients and the companyExtensive knowledge of internal people, roles/responsibilities and processesRelationship BuildingAbility to build and maintain solid multilevel client and producer relationshipsAbility to build and maintain solid internal relationshipsAbility to work well in cross-functional teamsCustomer FocusAbility to successfully implement client accountsConsistency models a customer-focused approachEffectively manages difficult service situations to a positive resultAbility to deal with sophisticated customers and brokers/consultantsAnticipates problems and develops contingency plansAbility to customize existing marketing tools to meet the individual needs of a clientPersonal AttributesConsistent performerAbility to multi-taskAbility to grasp new ideas and productsSolid communication skills (written and verbal)Highly effective strategic planning abilitiesSolid presentation skillsConsistently demonstrates flexibilityExcellent planning and organization skillsConsistently models a customer-focused approachAbility to influence and negotiate complex situationsComplex problem-solving abilityAbility to recruit, hire and monitor staffSolid training skillsAbility to manage a budgetAbility to set and execute office strategy to achieve goalsAbility to consistently manage and direct cross-functional teams to successful outcomesSolid personnel development and management skillsAbility to mentor staffAbility to direct and manage service plansValues and promotes diversity within his/her organizationAbility to make difficult or unpopular decisionsThis is a summary guideline, actual performance measures may vary by individualYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:Sales Insurance License Maintained by Law or obtain5+ years relevant sales experience5+ years of experience working with brokers/consultants5+ years of experience meeting sales goals/targets5+ years of experience using data analysis to drive change5+ years of proficiency in Microsoft suite to include, word, excel, PowerPointWillingness to travel as requiredMust maintain valid driver's license Preferred Qualifications:3+ years of relevant, managerial experience within the insurance industry3+ years of financial, underwriting & actuarial experience within a brokerage firm or commercial health insurance planPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $xx,xxx to $xx,xxx annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.