Hardware Store Lead: Operations & Customer Experience

We have 4 store locations in the West Valley. Posted jobs may be available at one or more locations. The locations are:

10050 W Bell Road Sun City, AZ

13850 W Camino Del Sol Sun City West, AZ

17026 W Bell Road Surprise, AZ

13724 W Waddell Road Surprise, AZ

Job Description- Assistant Manager

General Summary

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

• Provide positive representation of store.

• Proactively assist customers in solving problems.

• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

• Provide a friendly, outgoing demeanor; work well with customers as well as associates.

• Ensure all calls and pages are answered promptly, courteously and effectively.

• Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.

• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.

• Supervise the “general operations” of the entire store.

• Responsible for opening and closing the store.

• Work with Store Manager on all aspects of store operations

• Implement new Standard Operating Procedures into store execution.

• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.

• Ensure that weekly price changes and label updates are completed timely and accurately.

• Oversee all cashiering functions including maintenance, audits, and reports.

• Perform all other duties as assigned.

Inventory & Merchandising

• Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.

• Responsible for maintenance of back stock levels.

• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.

• Assist with merchandise resets throughout the store.

• Assist to ensure all signage is current in the store.

• Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates

• Actively recruit and promote the advancement of associates.

• Assist in hiring, scheduling, reviewing, rewarding and coaching Sales Associates and Cashiers with the approval of the Store Manager.

Leadership

• Manage all aspects of store operations in the absence of the Store Manager.

• Lead by example; be approachable by all associates and customers.

• Communicate any merchandising, cost control or sales idea to the Store Manager for follow up.

• Prepare and challenge yourself for future advancement.

Requirements:

Education

High School or GED equivalent. Completion of NHRA Advanced Course in Hardware Retailing recommended.

Experience:

Previous retail management experience preferred. Hardware experience preferred.

Physical Demands:

Standing, walking, lifting (up to 40 lbs) and climbing.

Additional Information:

The successful applicant must have good communication and problem-solvingskills and present a neat, positive appearance. Past retail and or management experience preferred but not required.

About Big K Ace Hardware:
Our business was established in 1996 and we have since grown into four unique locations. We are locally owned and operated, you can find our whole family working in our stores. We specialize in hard-to-find products and products specific to our communities. Our team is full of experts, from plumbing to electrical to gardening and more.