Patient Account Rep

A well‑known healthcare facility is seeking an experienced Patient Account Representative to join our Revenue Cycle team in a self‑pay, patient‑facing capacity. This is primarily an inbound call center role: patients call in after receiving statements and need clear, empathetic guidance on their balances, insurance coverage, deductibles, and payment options. Your goal on every call is outstanding customer service and collecting payment or establishing a plan before the call ends. Responsibilities Answer inbound patient calls regarding billing statements, balances, and insurance responsibility Explain insurance coverage, EOBs, deductibles, and patient responsibility clearly and empathetically Collect payments or set up payment plans on every appropriate call Assist patients in understanding and applying for Financial Assistance programs Perform follow‑up calls on patient balances prior to accounts being referred to collections Make outbound collection calls when inbound call volume permits Document all patient interactions accurately and in a timely manner Update demographic, insurance and account information based on verified data Manage call volume efficiently – keeping handle time appropriate without compromising care Qualifications Healthcare billing, patient financial services, or collections background – hospital or medical office experience strongly preferred Ability to explain insurance concepts, EOBs, high‑deductible plans, and patient responsibility to non‑clinical patients Collections‑minded with genuine empathy – can ask for payment while maintaining a positive patient experience Efficient communicator – able to keep calls concise and productive without being dismissive Comfortable working inbound call volume in a fast‑paced environment Familiarity with credit and collection policies, HIPAA, and payer requirements Proficient with PC and standard business office systems Compensation $24–25 per hour. Fully onsite. No relocation offered. Looking to hire ASAP. Equal Opportunity Employer Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco by Highspring and its affiliates are committed to the full inclusion of all qualified individuals. Persons with disabilities are provided reasonable accommodations. Workers have the right to know that workplace discrimination is illegal. #J-18808-Ljbffr Vaco