Operations and Engagement Coordinator

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Job Title: Operations & Engagement Coordinator

Reports To: Executive Director

FLSA Status: Non-Exempt

The Operations & Engagement Coordinator ensures smooth office operations and provides administrative, volunteer coordination, and communications support for the organization. This mid-level role supports the Executive Director, assists with systems and processes across departments, and engages volunteers and community members. Strong organizational skills, attention to detail, and the ability to work independently while exercising sound judgment are essential.

Principle Duties/Responsibilities:

I. Executive & Administrative Support:

· Oversee the day-to-day operations of the office, ensuring a clean, organized, and efficient work environment.

· Provide daily administrative support to the Executive Director and other staff.

· Assist with the Executive Director's calendar, schedule meetings, and take notes.

· Handle incoming mail and visitor reception.

· Maintain and improve upon organized filing systems (both digital and hard copy).

II. Volunteer Program Support:

· Serve as the first point of contact for new volunteer inquiries.

· Assist with volunteer onboarding including intake forms, waivers and orientation scheduling.

· Maintain the volunteer database, track volunteer hours, and generate reports.

· Prepare volunteer-related materials, such as intake forms, newsletters, and appreciation communications.

III. Financial Administration:

· Assist with basic bookkeeping tasks, including processing invoices, and expense reports.

· Manage the donor database, process donations, and generate acknowledgments.

· Collect, record and deposit all monetary and in-kind donations, payments and other revenue

IV. Communications and Social Media Support:

· Draft and edit newsletters, reports, correspondence, and promotional materials.

· Assist with special event planning and logistics.

· Collect stories and visuals for digital content; monitor engagement and flag interactions as needed.

· Assist in creating and scheduling social media posts to promote programs, volunteer opportunities and events.

· Maintain a basic content calendar in coordination with the Executive Director or other staff.

V. Other Duties:

· Run occasional business errands.

· Notarize documents.

· Support events and organization activities as needed.

· Perform other duties as assigned by the Executive Director.

Qualifications:

· Associate's or Bachelor's degree preferred or equivalent relevant experience.

· At least 2 years of proven experience in an administrative or program support role, preferably in a non-profit setting.

· Excellent organizational and time-management skills with the ability to prioritize tasks and manage multiple projects simultaneously.

· Strong communication skills, both written and verbal.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), database management and some graphic design skills.

· Ability to work independently, take initiative, and exercise sound judgment.

· Strong attention to detail and accuracy.

· Ability to maintain confidentiality.

· Bookkeeping experience is helpful.

· Valid driver's license and reliable transportation.

Work Environment

· Primarily office based with occasional attendance at volunteer or community events.

· Must be able to lift up to 25 lbs occasionally for event or volunteer support materials.

· Some evening or weekend hours may be required.

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person