Load Control Agent

Passenger Service Agent

Join our team at Maximus Global Services!

Maximus Global Services ultimate vision and mission is to make a meaningful impact on people's lives, delivering service with integrity and passion. We create exceptional experiences by empowering our people through innovation to build new strong partnerships.

MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, Santa Ana and Las Vegas.

MGS has immediate openings for Load Control Agent at HartsfieldJackson Atlanta International Airport.

Pay Rate: $25.00 per hour Status: Part Time

Benefits:

• Paid Training
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Incentive Rewards
• Recognition and Rewards Program
• Career growth

Job Description

Summary/Objective

The load controller will be responsible for ensuring flight safety by finalizing the load sheet and the loading documents in accordance with the Volaris Airlines, Standard Operations Procedures.

Essential Functions

1. Ensure on-time departure without compromising safety.
2. Ensure accurate computation of aircraft weight and balance.
3. Prepare and communicate to loading personnel (Agents) a load plan that is in line with Aircraft loading instruction processes.
4. Load planning shall consider fuel loads and distribution, Aircraft equipment, planned dead load, expected passenger load, fuel efficiency, special loads and shall always be performed in accordance with the Aircraft manufacturer and Company limitations.
5. Calculate accurately EZFW optimize fuel consumption and load planning.
6. Finalize load sheet showing load distribution, special loads and LMCS that conform to UR operating procedures.
7. Identify and report any hazards, near misses, incidents, and accidents.
8. Adhere to UR principles and practices.
9. Embrace and maintain a positive safety culture, a healthy and secure working environment in compliance with the relevant industry and legislative requirements.

Competencies

1. Teamwork Orientation
1. Stress Management/Composure
2. Ethical Conduct
3. Good Communication
4. Customer Service
5. Leadership

Supervisory Responsibility

This position supervises the team of passenger service agents at counter and gates.

Work Environment

This job operates in a professional airport environment. Employees may be exposed to the outside elements such as rain, sun and others. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This position is very active and requires standing, walking and seating.

Required Education and Experience

1. High school diploma or GED.
2. 2-3 years' experience in customer service at airport or similar entities.

Additional Eligibility Qualifications

1. Pass a background check
2. Computer literacy in MS Office packages such as Word, Excel and Outlook.
3. Must be able to read, write and speak English and Spanish.
4. Load Control Experience is required
5. Maintain a relationship with both employees and clients.
6. Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
7. The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.

Security Clearance (if applicable)

Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.