Future Opening: Customer Retention Specialist - State Farm Agent Team Member

Customer Retention Specialist – Service Focused

Ginny Thompson State Farm is seeking a service-oriented Customer Retention Specialist who is passionate about helping customers, building strong relationships, and delivering an exceptional service experience. This role is ideal for someone who thrives in a customer-focused environment and takes pride in solving problems, supporting policyholders, and maintaining long-term client relationships. While this is primarily a service-focused position, the ideal candidate will also be comfortable identifying potential opportunities and pivoting those leads to our sales team when additional coverage or policy changes may benefit the customer. If you enjoy helping people, staying organized, and being a trusted resource for customers, this role offers a great opportunity to grow your career in a supportive agency environment.

This position is contingent upon becoming fully licensed. Property & Casualty license must be obtained prior to Day 1 start (full licensing support provided) Life & Health license must be obtained within 45 days of starting Our agency provides full support and guidance throughout the licensing process to help you succeed.

Role Overview

As a Customer Retention Specialist, you will play a key role in maintaining strong customer relationships and supporting policyholders with their ongoing insurance needs. You will assist with policy updates, renewals, billing questions, and claims support while ensuring customers receive a smooth and positive experience. This role also involves recognizing when a customer may benefit from additional coverage and connecting those opportunities to the agency's sales team.

Key Responsibilities

Provide exceptional service and support to existing customers Assist with policy renewals, updates, billing questions, and coverage inquiries Support customers through the claims process and follow up as needed Maintain accurate documentation of all customer interactions Identify opportunities where customers may benefit from additional coverage and refer those opportunities to the sales team Build strong relationships that support long-term customer retention Collaborate with team members to ensure a seamless customer experience

Qualifications

Strong customer service and relationship-building skills Excellent communication and active listening abilities Organized and detail-oriented with strong follow-through Ability to multitask in a fast-paced environment Prior customer service or account management experience preferred Insurance or State Farm experience preferred but not required Ability to complete licensing requirements outlined above

What We Offer

Competitive base salary plus performance incentives Full support through the insurance licensing process Ongoing training and professional development A collaborative, service-focused team environment Career growth opportunities within the agency

If you enjoy helping people, solving problems, and building strong relationships while supporting a growing team, we encourage you to apply today to join the Ginny Thompson State Farm Agency. Ginny Thompson State Farm is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status. Compensation: $55,000.00 - $75,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Boerne, TX and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.