Pool Server

Pool Server

Laguna Beach, CA 92651

Overview

Salary Range $16.90 - $16.90 Hourly Level Experienced Position Type Part Time Category Hospitality - Hotel

Description

Position Overview Serve food and beverage items to hotel guests in a friendly, enthusiastic, professional, and timely manner according to the Ranch LB standards.

Duties And Responsibilities

• Greet all guests according to FORBES and Ranch LB standards.
• Take food and beverage orders using suggestive selling techniques.
• Clear area during service and provide clean set ups.
• Ensure minors and intoxicated guests are not served alcoholic beverages.
• Check IDs for all guests who appear under the age of 30.
• Ensure guests in the pool are staying at the hotel.
• Control guest checks and secure proper payment.
• Ensure station and table set-ups are complete.
• Clean menus, silverware and napkin rolling as needed.
• Assist with food running.
• Stock and re-stock food and beverage items as needed.
• Maintain proper condition and cleanliness of the pool areas and servicing equipment.
• Retrieve guests' towels after each use and take them to laundry room when the towel bin is full.
• Restock, maintain and ensure that pool towel caddies are always full.
• Perform various side duties assigned by the Outlet Supervisor and Manager.

Note: This description is not intended to be all-inclusive. Other related duties may be assigned as required in addition to the principal duties outlined above.

Supportive Functions In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of The Ranch:

• Assist in moving chairs and umbrellas as needed.
• Inform supervisor of any problems or complaints.
• Additional duties as necessary and assigned.

Qualifications

Requirements For The Position Education And Licensing: High school or equivalent education required. Skills And Experience: One-year experience as food server required. Customer service experience preferred. Licenses Or Certificates Must be of minimum age to serve alcohol. Grooming: All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards. Competencies: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Knowledge of appropriate table settings and service ware.
• Ensure guest comfort and safety throughout their stay.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Ability to describe all menu items and methods of preparation and to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Ability to notify management of any inappropriate behavior from the guest such as intoxication.
• Excellent customer service skills, ability to organize and prioritize work, solve problems and make rational decisions.

Physical Demands Most work tasks are performed indoors and outdoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10F) and kitchens (100F), possibly for one hour or more. Must be able to work in extreme weather conditions including extreme cold and heat, wind and rain, etc. Must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally. Must be able to exert well-paced ability in limited space. Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment.

Regular attendance is essential to the successful performance of this position. Irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the fluctuation in business levels in the hospitality industry, team members may be required to work varying schedules to reflect the business needs of The Ranch. In addition, attendance is required at all scheduled training sessions and meetings.

Upon employment, all team members are required to fully comply with company rules and regulations for the safe and effective operation of The Ranch's facilities. Team members who violate The Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Flexibility with working hours and on-call rotation.

Equal Employment Opportunity Policy Statement The Ranch at Laguna Beach provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Harassment includes, but is not limited to, offensive remarks, jokes, slurs, visual displays, physical conduct, or any other behavior that creates an intimidating, hostile, or offensive work environment. This policy applies to all employees and applicants, as well as contractors, interns, volunteers, and any others conducting business with or on behalf of The Ranch. It applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This policy prohibits all forms of harassment and retaliation for reporting or participating in EEO-related investigations or complaints. Any employee who violates this policy may be subject to disciplinary action up to and including termination. The Ranch encourages employees to report all incidents of harassment to a member of management, HR department, and/or anonymous hotline or web portal. All reports are treated seriously, handled confidentially to the extent possible, and investigated promptly and fairly. When necessary, corrective action will be taken to stop the conduct and prevent its recurrence. Managers and supervisors are expected to model inclusive behavior, promptly address inappropriate conduct, and report concerns to HR. They are instrumental to ensure that the work environment remains free of discrimination and harassment. All employees are expected to read, understand, and comply with this EEO Policy. Acknowledgment of this policy may be required during onboarding and periodically throughout employment.