Clinic Supervisor - Chandler

About Us:

Arizona Liver Health (ALH) is dedicated to driving high standards of care and advancing medical innovation through leading clinical trials, ensuring patient safety and regulatory compliance, and generating high-quality clinical data. Our network of multiphase, multitherapeutic research, standard of care, and VEN Centers sites is staffed by skilled providers, research, clinic, pharmacy, and patient outreach professionals. ALH operates state-of-the-art facilities and programs to meet the evolving needs of clinical research and overall patient treatment.

Title: Clinic Supervisor - Chandler

Status: Full-time; Exempt, Salary

Schedule: Monday-Friday, 8am-5pm

Compensation: $50,000 - $60,000 per year; depending on experience (specialty, clinic volume, front & back office preferred)

Essential job functions/duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Identify patient service requirements by establishing rapport with the patient and others. Exhibit knowledge of growth, development, and appropriate communication. Ability to assess, provide and interpret specific data.
• Promote collaboration within the facility to improve patient access and patient outcomes to increase the efficiency of the team.
• Assists with orientation and training of new team members.
• Ensure patient flowsheet/check-out sheet is completed for each patient visit.
• Conduct fibroscans, in preparation for providers examination. Implement provider orders promptly and with accuracy.
• Maintain documentation of patient care services by scanning and completing patient and department records in accordance with established policies and procedures.
• Document procedures, medication, delivery of care and pertinent information regarding care inside the EMR and 340B tracker.
• Assist with 340B medication prior authorization by entering a task inside the EMR.
• Educate patient on medications and directions for use. Support patients and providers in the medication refill process. Notify patients with specialty pharmacy information, prior authorization process and any delays in processing order.
• Answer telephone calls and take messages for the provider and/or return telephone calls to patients, documenting all patient interaction in the patient electronic medical record.
• Facilitates any patient reports and deliver’s them to the provider. Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers.
• Process outgoing referrals: send medical records and ensure “Referred To” provider has all necessary documents to schedule patient.
• If required or necessary, make appointment for the patient for diagnostic procedures and/or with a specialist.
• Act as a liaison with the providers, other medical offices, and hospitals.
• Cleans and prepares rooms between procedures and restock supplies.
• Completes patient care requirements by performing tests and completing other tasks as assigned, i.e., set up rooms, place patient in room, takes patient’s vital signs, height, weight, etc. and records them in the cart, prepares patient for examination by the provider.
• Keep rooms stocked with adequate medical supplies, ensuring that all medical supplies items are within the expire date.
• Assist research department with Fibro scans for patients and maintaining training to be delegated this task.

Additional responsibilities

• Maintains professional certification and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks.
• Performs all other related duties as assigned or requested by the Practice Administrator.
• Accountability- Role Model, mission, vision and shared values.
• Customer Focus: Has a clear understanding of internal customer’s needs, preferences, timelines, and decision-making criteria.
• Teamwork - If someone needs help, help them.
• Initiative – Be innovative, apply fresh ideas and continuously improve how you do your work.
• Confidentiality – Maintains strict confidentiality and respect the privacy of others.
• Ethical – Demonstrate consideration and appreciation for co-workers and customer.
• Respect – Demonstrate – consideration and appreciation for co-workers and customer.

Knowledge/Skills/Abilities

• Excellent computer skills
• Ability to type at least 40 WPM
• Knowledge of filing and charting procedures
• Ability to use calculator and office equipment.

Supervisory responsibilities

• Perform all required duties as outlined in the Medical Assistant/Fibroscan Technician job description.
• Participate in the interviewing of prospective employees.
• Assure efficient patient flow is maintained and there is compliance with internal procedures in conjunction with the performance of duties as indicted in the appropriate job description for each employee.
• Ensure operation of medical equipment by completing preventive maintenance requirements; following manufacturer’s instructions; reporting malfunctions, requesting repairs and evaluating new equipment and techniques.
• Maintain medical supply inventory by anticipating needed supplies. Keep exam rooms stocked with adequate supplies, order necessary supplies bi-weekly.
• Maintain inventory of office supplies and order bi-weekly as needed.
• Complete assignments given by Providers and/or Practice Administrator.
• Develop and review standard operating procedures (SOP) annually.
• Report any clinical issues to Providers.
• Provide orientation and training of SOC Medical Assistant and Phlebotomist.
• Assign work tasks, to medical assistants, and monitor MA jellybeans for completion of tasks.
• Assure coverage for MA breaks, meetings, sick and PTO days.
• Monitor employees’ timecards for approvals or corrections and complete payroll on a bi-weekly basis.

Education, credentials, and/or trainings required

• ​​High school diploma or GED from an accredited institution​
• MA certification highly preferred; required to be obtained after hire if not certified already
• At least one (1) year experience working in a clinic setting
• At least one (1) year experience in a lead or supervisory role preferred

Work environment

• Clinic setting

Physical demands

• Able to lift at least 25 lbs.
• Able to walk and stand for at least 50% of the day
• Able to sit for at least 50% of the day
• Communicate: hearing, talking, vision
• Able to type and do computer work for long periods

Travel Requirements

• Some interoffice travel may be required with use of company vehicle or mileage reimbursement.

Benefits & Perks:

• Health, Dental, Vision (with HSA plans and employer contribution)
• 3 weeks PTO
• 7 Company Paid Holidays
• 5 days Sick Time
• 401K with company match
• Short & Long Term Disability
• Educational Assistance
• Shared company vehicles for required travel

Travel Requirements:

• Some inter-office travel may be required with the use of a company vehicle or mileage reimbursement.

EEO statement

It is the policy of the Institute for Liver Health DBA Arizona Liver Health and Arizona Clinical Trials to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.

Notice to Staffing Agencies: It is our policy that any and all contact with third party staffing or recruitment vendors come through our Talent Acquisition Team directly. We have an established and preferred network of contracted partners that we engage if and when we deem it necessary. We request that staffing agencies refrain from repeatedly contacting our hiring managers or employees directly. Unsolicited resumes, onsite solicitations, and inquiries will not be considered or responded to. Overly persistent or forceful inquires may also be blocked across our network at the domain level as spam. Thank you for your understanding.