Customer Success Specialist
Allied USA
Job Description
Job Description
Customer Success Specialist
We’re looking for a full-time Customer Success Specialist who is motivated, dependable, and excited to grow with a fast-paced, high-performance team. If you enjoy helping people, solving problems, and being a reliable point of contact for customers, this role is a great place to start and build your career. We take pride in delivering world-class support and you will help lead these efforts.
Who We Are
Allied is an Environmental Solutions Company serving 10,000+ customers nationwide across Medical Waste Disposal, Hazardous Waste, Medical Supplies, Secured Document Shredding, and Solid Waste & Recycling services. We were recently ranked #16 on the 2024 Utah 100 list of the fastest-growing companies , and we’re just getting started.
We move fast, think big, and care deeply about doing things the right way. If you want to join a collaborative, supportive team that works hard, celebrates wins, and enjoys the ride along the way, then you’ll fit right in.
What You’ll Do
- Serve as the first point of contact for customer inquiries via phone and email
- Provide basic support through email and phone calls to ensure that our customers receive prompt and effective assistance
- Respond to customer requests within established response-time expectations
- Handle sensitive customer situations with professionalism and empathy
- Triage and escalate issues to management or internal teams when needed
- Document customer interactions and resolutions in internal systems
- Partner with internal teams to ensure accurate and timely issue resolution
- Follow established processes while using good judgment to support customer needs
What You Bring
- Customer service or support experience preferred
- Strong written and verbal communication skills
- A customer-first mindset and desire to help others
- Ability to manage multiple requests and stay organized in a fast-paced environment
- Comfort working with basic technology and multiple systems
- Willingness to learn, take feedback, and grow within the role
- Reliable, detail-oriented, and calm under pressure
Role Details & Expectations
- Full-time, Monday–Friday schedule
- Standard business hours: 8:00 a.m. – 5:00 p.m.
- Inbound, support-focused role
- Training and onboarding provided
- Success is measured by responsiveness, quality of support, and customer satisfaction
Compensation, Benefits & Perks
- Weekly company lunch
- Monthly company dinner
- Onsite gym in the building
- Fully stocked breakroom with snacks and drinks
- Company activities and team events
- Convenient location next to freeway entrance/exit
Vacancy posted 12 days ago
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