Customer Success Specialist

Job Description

Job Description

Customer Success Specialist

We’re looking for a full-time  Customer Success Specialist who is motivated, dependable, and excited to grow with a fast-paced, high-performance team. If you enjoy helping people, solving problems, and being a reliable point of contact for customers, this role is a great place to start and build your career. We take pride in delivering world-class support and you will help lead these efforts.

Who We Are

Allied is an Environmental Solutions Company serving 10,000+ customers nationwide across Medical Waste Disposal, Hazardous Waste, Medical Supplies, Secured Document Shredding, and Solid Waste & Recycling services. We were recently ranked #16 on the 2024 Utah 100 list of the fastest-growing companies , and we’re just getting started.

We move fast, think big, and care deeply about doing things the right way. If you want to join a collaborative, supportive team that works hard, celebrates wins, and enjoys the ride along the way, then you’ll fit right in.

What You’ll Do

• Serve as the first point of contact for customer inquiries via phone and email
• Provide basic support through email and phone calls to ensure that our customers receive prompt and effective assistance
• Respond to customer requests within established response-time expectations
• Handle sensitive customer situations with professionalism and empathy
• Triage and escalate issues to management or internal teams when needed
• Document customer interactions and resolutions in internal systems
• Partner with internal teams to ensure accurate and timely issue resolution
• Follow established processes while using good judgment to support customer needs

What You Bring

• Customer service or support experience preferred
• Strong written and verbal communication skills
• A customer-first mindset and desire to help others
• Ability to manage multiple requests and stay organized in a fast-paced environment
• Comfort working with basic technology and multiple systems
• Willingness to learn, take feedback, and grow within the role
• Reliable, detail-oriented, and calm under pressure

Role Details & Expectations

• Full-time, Monday–Friday schedule
• Standard business hours: 8:00 a.m. – 5:00 p.m.
• Inbound, support-focused role
• Training and onboarding provided
• Success is measured by responsiveness, quality of support, and customer satisfaction

Compensation, Benefits & Perks

• Weekly company lunch
• Monthly company dinner
• Onsite gym in the building
• Fully stocked breakroom with snacks and drinks
• Company activities and team events
• Convenient location next to freeway entrance/exit