Procurement at Tranzeal Santa Ana, California

Job Title

Job Description:

• Answer questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Preform follow-up's as necessary
• Document phone calls using ServiceNow (CRM)
• Resolve or report on issues teammates may encounter with products, vendors, and/or the processing of purchase orders
• Resolve or report on issues teammates may experience using the online order system (Oracle iProcurement)
• Communicate with internal departments and/or vendors to resolve teammate account issues
• Analyze support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approved
• Maintain and/or contribute to department information on DaVita's intranet
• Support and educate decentralized teammates on current processes and procedures as well as on-going changes
• Assistance with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business offices
• Assist with a variety of purchasing team projects and tasks as assigned
• Assist with supplier or product transitions as needed
• Other duties and responsibilities as assigned include, but not limited to:
• Work overtime with little or no notice, as needed
• Attend team meetings, phone conferences, and training, as needed
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position

Minimum Qualifications

• High school diploma or equivalent (required)
• Minimum of (2) years' related experience in Customer Service (required)
• Supply/Sourcing/Purchasing experience in healthcare or multi-site company (strongly preferred)
• Intermediate computer skills and proficiency in MS Word, Excel, and Outlook (required)
• Intermediate proficiency with an online ordering system (required)