Medical Debt Collector- Call Center (Full or Part Time)

Job Description

Job Description

Located in Mobile, AL

Salary: $14-16/hr

Position Summary

We are seeking a professional, compassionate, and results-oriented Medical Debt Collector to join our client's call center team. This position is responsible for contacting patients regarding outstanding medical balances, assisting with payment arrangements, answering billing-related questions, and helping patients resolve their accounts while maintaining a respectful and customer-focused approach.

The ideal candidate is comfortable working in a high-volume call center environment, communicating with patients about sensitive financial matters, and meeting individual and team performance goals.

Key Responsibilities

• Contact patients by telephone regarding outstanding medical balances and past-due accounts.
• Explain account balances, payment options, and available payment arrangements clearly and professionally.
• Work with patients to establish reasonable payment plans when appropriate.
• Take and accurately process payments in accordance with company policies.
• Respond to patient questions and concerns regarding medical bills and account balances.
• Maintain a professional, empathetic, and respectful tone when discussing sensitive financial information.
• Document all patient interactions, account activity, payments, and arrangements accurately in the collection system.
• Follow applicable company policies, procedures, and federal and state regulations regarding medical debt collection and patient privacy.
• Protect confidential patient and financial information at all times.
• Meet established productivity, quality, attendance, and collection performance goals.
• Escalate billing disputes, complaints, or accounts requiring additional review to the appropriate department.
• Maintain accurate and organized account records.
• Participate in training and ongoing coaching to improve collection, communication, and customer service skills.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of experience in collections, medical billing, customer service, call center, or a related field preferred; entry-level candidates with strong communication skills may be considered.
• Comfortable communicating with customers by telephone throughout the workday.
• Strong verbal and written communication skills.
• Ability to discuss financial matters professionally and compassionately.
• Strong attention to detail and accurate data-entry skills.
• Basic computer proficiency and ability to learn multiple software systems.
• Ability to work independently while contributing to team goals.
• Strong problem-solving and negotiation skills.
• Ability to remain calm and professional when handling difficult or emotional conversations.
• Ability to maintain confidentiality and follow privacy requirements.

Preferred Qualifications

• Previous medical collections or healthcare revenue-cycle experience.
• Familiarity with medical billing terminology, insurance terminology, or patient accounts.
• Experience using electronic billing, collection, or customer relationship management systems.
• Knowledge of collection regulations and patient privacy requirements.

Performance Expectations

Success in this role will be measured through a combination of:

• Collection and account-resolution results
• Call quality and professionalism
• Productivity and attendance
• Accuracy of account documentation
• Patient/customer service
• Compliance with company policies and applicable regulations
• Ability to meet individual and team goals

#2327OS

Express Office: Mobile

3662 Dauphin Street

Suite B

Mobile, AL 36608