Front Office Manager

Front Office ManagerLead the front office at Hampton Inn & Suites Smithfield and make sure every guest gets a high level of service from arrival to departure. You'll oversee the front desk, reservations, guest service, and night audit, anticipate guest flow, and plan ahead for arrivals, departures, and parking. You'll also be responsible for sellout efficiency, guest satisfaction, and ancillary revenue.Supervises front desk staff, including hiring, performance evaluations, training, and development. Maintains Hampton brand and Shamin guest service standards. Achieves budgeted revenues and expenses for the front office. Manages reservations to maximize occupancy and ADR through suggestive selling. Maintains procedures for credit control, cash handling, and financial transactions. Maintains procedures for guest security and emergency response. Handles guest complaints and ensures corrective action is taken. Schedules staff according to labor standards and forecasted occupancy. Ensures staff cross-sell other Shamin Hotels properties. Recognizes team members who use their empowerment to exceed guest expectations. Manages in compliance with company policies and local, state, and federal laws. Performs other related duties as required.Team Up, Own It and Passionately Serve! Team Up: Be Golden, Collaborate and Help Others Succeed. Own It: Be a Role Model, Embrace Responsibility and Keep Learning. Passionately Serve: Be Positive, Care Deeply and Create Memories. Recognize your co-workers with a Shout Out when they Team Up, Own It or Passionately Serve.High school diploma or GED required. Bachelor's degree and/or extensive hotel or related experience required. 3 years of hotel brand experience preferred; Hilton systems (OnQ) knowledge a plus. Ability to work with financial data and basic math. Basic computer skills: Outlook, Word, Excel. Flexible availability, including weekends and holidays.Bonus program | 401(k) Matching | Paid Time Off | Hotel Discounts | Life Insurance | Disability Insurance | Dental Benefits