HIT ANALYST I

Job Details: Job Location: Medical Mall MLK - MOBILE, AL 36527, JOB SUMMARY: Under the supervision of the IS Director, performs activities in Epic focused on meeting all the technical needs, care management functions, value-based care programs, and community health needs aligned with Franklin Primary Health Center’s (FPHC) mission statement. The position requires Ambulatory and Healthy Planet build experience.

ESSENTIAL FUNCTIONS:

• Provides a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experience.
• Demonstrates a good knowledge base of Epic system, comprehends technical documentation, and applies that knowledge to business solutions and process improvement.
• Evaluates new releases of the Epic system and recommends which new features to implement.
• Performs routine analysis to include evaluation of hardware and software based on end user criteria.
• Maintains up-to-date application knowledge for assigned applications/process areas with system specification and technical documentation.
• Creates, designs, reviews, and implements system wide test scripts, including negative and regression testing, and materials for end-to-end workflow testing.
• Participates in team members, customers, vendors, and stakeholders meetings to identify issues with current systems and to gather requests/requirements for new systems on a regular basis.
• Troubleshoots issues or system deficiencies and initiates escalation procedures with minimal supervision as required.
• Provides support to the Helpdesk and resolves tickets assigned in Helpdesk software.
• Performs other duties as assigned.

The preceding examples are representative of the assignments performed by this position and are not intended to be all-inclusive.

PERFORMANCE STANDARDS:

Performance will be evaluated by the Chief Technology Officer or designee annually wherein a satisfactory overall rating is considered a minimum acceptable level of performance.

CUSTOMER SATISFACTION REQUIREMENTS:

• Must provide the very best customer satisfaction to patients, visitors, and co-worker at all times in a professional and courteous manner.
• Provides assistance in resolving customers’ problems relating to employee services
• Coordinates efforts and interfaces with other departments to resolve problems
• Actively protects customer confidentiality
• Actively keeps environment clean and safe with a professional and welcoming image
• Always treats customers as welcome guests and provides a warm and sincere greeting
• Consistently presents a professional appearance in dress and grooming by adherence to dress code policy
• Effectively and regularly demonstrates the values of the organization
• Effectively involves customers in decisions that affect them
• Follows through in a timely manner of commitments made to customers

HEALTH AND SAFETY REQUIREMENTS:

• Must adhere to and comply with safety regulations, personnel policies and procedures.
• Must receive Safety and Hazardous Communication training annually.
• Knowledgeable of OSHA and CLIA requirements to assure compliance; and exercise universal precautions.
• Receive annual health immunization updates, including TB skin tests and for clinic staff, hepatitis B series.

PRIVACY RULE COMPLIANCE REQUIREMENTS:

• Adheres to Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) policies and procedures.
• Must successfully complete Privacy Rule compliance training annually or as revisions are made to the policies and procedures.
• Must comply with Privacy Rule guidelines by learning to protect FPHC patient’s medical privacy.
• Must comply with Privacy Rule guidelines by appropriately maintaining our patient information in compliance with national standards.
• Must comply with Privacy Rule guidelines by providing appropriate security of FPHC patient records.

PROTECTED HEALTH INFORMATION (PHI) ACCESS:

RESTRICTED- For purposes of HIPAA Compliance there are 4 workforce categories, which define the level of access to PHI that is granted to the incumbent. This position is classified under ADMINISTRATIVE STAFF and therefore granted RESTRICTED access- to be defined according to the purpose for which use or disclosure is intended.

EDUCATION/EXPERIENCE:

• Minimum Requirements: Bachelor’s degree in a healthcare-related field required.
• Minimum of two (2) years of experience working with healthcare information systems.
• Experience in technology, information systems, healthcare IT, or a related technical field.
• Knowledge of electronic health record (EHR) systems required; experience with Epic applications strongly preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

Possess ability to rationally make decisions. Demonstrate exceptional interpersonal, organizational and planning skills. Possess excellent verbal and written communication skills and the ability to provide end-user training. The position requires Ambulatory and Healthy Planet build experience.

Qualifications: CERTIFICATION, LICENSES, REGISTRATIONS:

Epic certification(s) required or must be obtained within one (1) year of employment. Project management certification and/or active clinical licensure are strongly preferred. Candidates must demonstrate the ability to successfully complete and maintain required certifications relevant to the position.

PHYSICAL/MENTAL DEMANDS:

• Requires working under stressful conditions or working irregular hours due to unpredictable and sometimes deadline oriented situations, such as computer malfunction.
• Requires frequent standing, sitting, bending, stooping or stretching.
• Work requires attention to detail. Must be accurate in all functions.
• Must be able to communicate, written and orally, information to systems vendors and users.
• Requires eye-hand coordination and manual dexterity in operating computer equipment.