Practice & Sales Manager - Regenerative Medicine & Medical Spa

Job Description

Job Description

Motykie Med Spa is in the heart of West Hollywood/Beverly Hills and combines board-certified plastic surgery, regenerative medicine, advanced aesthetics, and IV longevity therapies under one roof. We care for a discerning clientele — including executives, entertainers, and other high-profile individuals — who expect exceptional outcomes, absolute discretion, and a white-glove experience.

We are seeking an experienced Practice & Sales Manager for our Med Spa to oversee daily operations, lead a multidisciplinary team, and help grow one of Southern California's premier destinations for aesthetic and regenerative medicine.

Who you are:

• An experienced leader with a background in medical aesthetics, regenerative medicine, plastic surgery, concierge medicine, luxury wellness, or longevity clinics.
• A proven sales manager who is comfortable following up with leads, engaging prospective patients, overcoming objections, and converting inquiries into consultations and treatments. 
• Experienced managing sales pipelines, tracking conversion rates, and holding team members accountable for timely and consistent follow-up. 
• Comfortable working with VIP clients and providing discreet, white-glove service. 
• Experienced leading multidisciplinary teams, including nurses, aestheticians, medical assistants, patient coordinators, and front-office staff. 
• Highly organized and capable of managing administrative responsibilities, staffing, scheduling, inventory, purchasing, and vendor relationships. 
• A proactive problem solver with exceptional communication, sales, and leadership skills. 
• Passionate about aesthetics, regenerative medicine, wellness, and delivering exceptional patient experiences. 
• Knowledgeable about HIPAA, OSHA requirements, and healthcare compliance. 

Key Responsibilities

Sales and Patient Conversion

• Take ownership of the practice’s sales process, from initial inquiry through consultation, treatment, and ongoing patient retention. 
• Ensure all new leads receive prompt, personalized, and consistent follow-up by phone, text, email, and CRM. 
• Actively engage prospective patients, answer questions, address objections, and convert qualified leads into scheduled consultations and treatments. 
• Manage the sales pipeline and ensure no viable lead is overlooked or allowed to go cold. 
• Establish and monitor sales goals, lead-response times, consultation bookings, conversion rates, treatment revenue, and patient retention. 
• Train, coach, and hold team members accountable for sales performance and follow-up standards. 
• Identify opportunities for treatment packages, memberships, cross-selling, and long-term patient relationships. 
• Review lead sources and sales data to improve marketing effectiveness and practice growth. 

Practice Operations and Administration

• Oversee daily operations and ensure a seamless, high-touch patient experience. 
• Recruit, hire, onboard, train, schedule, and manage clinical and administrative staff. 
• Manage employee performance, workplace standards, and day-to-day staffing needs. 
• Oversee inventory, order medical and office supplies, and maintain appropriate stock levels. 
• Manage vendor relationships, purchasing, service agreements, and operational expenses. 
• Coordinate provider schedules, patient flow, treatment-room readiness, and front-office operations. 
• Maintain accurate administrative systems, policies, records, and compliance procedures. 
• Ensure the practice operates efficiently and consistently reflects the standards of a luxury medical brand.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Work Location: In person