NEMT Dispatcher

Dispatcher Position

At Grove Transportation Company, we are committed to providing safe, reliable, and compassionate non-emergency medical transportation (NEMT) services across Mississippi. Our team ensures that individuals with medical or mobility needs reach their appointments on time and with care. We're seeking a dedicated Dispatcher to help us manage and coordinate our growing fleet and support our mission of dependable service.

Job Summary

The Dispatcher will be responsible for organizing and directing transportation routes, coordinating schedules, and ensuring clear and professional communication with drivers, clients, and facilities. This is a vital role that keeps our operations running smoothly and efficiently.

Key Responsibilities

• Schedule, assign and monitor daily transportation schedules and routes
• Dispatch drivers in real-time using dispatching and GPS software
• Handle incoming service requests and updates from clients or facilities
• Communicate changes or delays to drivers and clients professionally
• Ensure timely pickups and drop-offs while maintaining service quality
• Address issues such as traffic delays, vehicle breakdowns, or rescheduling needs
• Work closely with management to optimize fleet performance
• Communicate with drivers in real time to ensure route efficiency and patient safety
• Use dispatching software to manage trip assignments and track vehicle locations
• Coordinate with healthcare facilities, patients, and caregivers
• Handle incoming calls and resolve scheduling issues or delays
• Ensure compliance with HIPAA and all safety protocols
• Provide excellent customer service to clients and partner organizations

Qualifications

• High school diploma or GED required; associate degree preferred
• 1+ year of experience in dispatch or transportation coordination
• Strong communication and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Familiarity with scheduling/dispatching software (icabbi, RouteGenie, MediRoutes, etc.) is a plus
• Basic computer skills and comfort with GPS tracking tools
• Knowledge of local and state transportation guidelines is preferred
• Must be punctual, dependable, and detail-oriented

Preferred Skills

• Experience in passenger ground transportation, NEMT experience a plus
• Bilingual (Spanish or other language) a plus
• Knowledge of HIPAA compliance and passenger safety protocols

What We Offer

• Competitive hourly wage
• Opportunity for overtime
• Supportive team environment
• Career growth opportunities

Be a part of a team that helps Mississippians get the care they needapply today with Grove Transportation Company!