TRAINING SUPPORT ANALYST

Training Support AnalystThis is an on-site position located in Tallahassee, FLPosition Overview and Responsibilities:This position is responsible for eProcurement system (MyFloridaMarketPlace or MFMP) utilization by improving procure-to-pay processes through trainings and system utilization after MFMP integrates with Florida PALM, including procurement, purchasing, invoicing, strategic sourcing, and reporting in MFMP. A successful integration requires facilitation of cross-functional, enterprise-wide process improvement teams to achieve significant and measurable benefits. This effort directly advances the agency mission – to deliver innovative, resource-saving solutions to continually improve customer service.Training:Champion MFMP, State Purchasing, and program specific MFMP-PALM related initiatives. Design and provide effective training materials and sessions to agency customers and vendors. Continue to drive the MFMP-PALM related initiatives including leading customer working groups, drafting communications and training materials, compiling customer (both agencies and vendor) feedback and taking the appropriate action; Provide creative and innovative ideas on how to improve customer adoption of MFMP after the MFMP-PALM integration; Provide operational training, MFMP-PALM go-live training, and ad hoc training; and Provide guidance for use of MFMP eProcurement solution and all applications.Assist in MFMP and State Purchasing initiatives and provide effective training materials and sessions to agency customers and vendors. This may include traveling to support MFMP Statewide Training initiatives and traveling to support the Office of Supplier Development Vendor Exchange eventsResearch and Analysis:Independently conducts technical research and analysis using MFMP reporting modules and other data sources in the MFMP system to provide customer service and consultative assistance to agencies and employees. Work with registered and non-registered vendors to establish and support the relationship between the vendor and the State of Florida; Effectively engage with internal and external stakeholders related to Florida PALM and Produce analytical reports with regard to Public Records Requests, within a timely fashion.Quality Assurance:Analyze data for accuracy at all times when generating reports and data files. Recommend solutions to identified problems. Improve procurement management and internal controls by evaluating agency usage of MFMP and recommending procurement business process changes post PALM go-live; Identify customer needs and expectations; Set forth a performance measurement and data collection process that will lead to performance improvement and customer satisfaction; Identify multiple variables and solutions to complex situations and motivate stakeholders toward the appropriate action; Communicate information clearly, concisely, logically and with confidence; Independently verify assigned Service Level Expectations for contract compliance; Work with the MFMP Customer Service Desk Lead to review customer feedback relevant to MFMP applications after integration; and Assist the MFMP Chief Learning Officer (CLO) and CLO team on annual survey criteria.Change Management:Act as an agent for change, taking a facilitative catalyst role. Train and develop business best practices in process re-engineering tools and techniques related to MFMP's integration with Florida PALM. Identify, disseminate, and promote adoption of best practices. Recommend process improvements and system enhancements related to customer and internal business processes, to ensure the components of the eProcurement system are comprehensive, user-friendly, reliable and accomplishes key objectives after integrating with Florida PALM; Assist in managing the MFMP applications by conducting process analysis and providing recommendations for process and system efficiency and improvement; Develop training to support system utilization after integration; and Update job knowledge by studying new regulations; participating in educational opportunities; reading professional publications; maintaining personal networks.Perform other duties as assigned by management.Knowledge, Skills, and Abilities:Knowledge of Technology: eProcurement system (Ariba on Demand), Microsoft Office (Excel, Word, PowerPoint, Publisher), Adobe Products; Ability to drive effective process re-engineering; Ability to interact effectively and influence at all levels of the enterprise without the benefit of complete positional authority; Ability to maximize use of technology to gain effectiveness and meet required deadlines; Ability to keep the focus on change, communicating regularly, and backing up action plans with deadlines and progress reports, and driving issues to closure; Knowledgeable of Florida procurement rules, laws, and strategic sourcing processes; Excellent presentation, team building, and leadership skills; Skill in managing internal and external customers and stakeholders; Ability to provide feedback to various stakeholders; Ability to travel within the state up to 20% of working days.Minimum Qualifications:Completion of a four-year degree or higher from an accredited college or university, OR Four years of procurement/project management/change management/consulting or system support experience. Professional experience in training development and/or delivery.Preferred Qualifications:Documented experience in change management, acting as a change agent, or leading a project centered on business process changes. Agency experience with MyFloridaMarketPlace (buyer, approver, or other user). Experience in a Business Process Outsourcing model from the customer perspective. Florida Certified Contract Manager (FCCM) certification. Experience compiling analytical reports and presenting the data to senior management. Adheres to safety awareness policies in the workplace; Practices lessons learned on a daily basis to avoid accidents.Location: Tallahassee, FL, US, 32399