Data Analyst - Healthcare Encounters

About the Role: SafeRide Health is seeking a Data Analyst with a high degree of ownership, customer focus, and follow-through to own encounter operations and stakeholder management for a portfolio of Medicaid and Medicare Advantage clients. This role sits at the intersection of data, healthcare operations, and client service - working with clients and internal teams to turn complex requirements and encounter data into clear action. You'll manage the end-to-end encounter workflow for approximately 6-8 clients, gather requirements, and serve as the bridge between clients, business teams, and engineers to ensure effective collaboration and delivery. Required Qualifications:

* Excellent communication skills and strong stakeholder and client-management skills across technical and nontechnical audiences * Experience using SQL for supporting various Business and Data Operations. * Demonstrated data-analysis skills using Excel, Tableau, QuickSight, or comparable tools * Structured problem-solving and process-management experience; Six Sigma, Scrum, or Kanban certification preferred

Preferred Qualifications:

* Project Management experience - ability to own a multi-step operational workflow, investigate issues, and drive through resolution * Healthcare, Medicaid, encounters, EDI, or related payer/health-plan experience * Experience with 837 encounter files, SFTP workflows, response files, or rejection management

What Success Looks Like:

* Own encounter-management responsibilities for approximately 6-8 clients * Generate 837 healthcare encounter files, submit files to client destinations (typically SFTP), and track response files * Triage and coordinate remediation of rejections with engineering and internal teams * Report ongoing performance and SLA metrics and translate data into business decisions

Benefits:

* Competitive salary and annual bonus opportunities * Remote with flexible hours * Comprehensive health, dental, and vision insurance * 401(k) with company match * Generous PTO, 10 paid company holidays, and paid parental leave * Career growth opportunities in a mission-driven organization

About Us: SafeRide Health is a technology and services company committed to eliminating transportation barriers to healthcare. By combining our proprietary tech platform with a nationwide network of vetted transportation providers, we empower payers and health systems to deliver smarter, more reliable non-emergency medical transportation. Our platform supports the nation's largest Medicare Advantage, Medicaid, and provider programs - improving health outcomes and patient experiences at scale.