Leasing Lead Service Technician - Oklahoma City, OK

Job Title

Oversight and scheduling of service operations including routine services, breakdowns, and after-hours calls. Perform and maintain daily lot check to better manage workflow into shop, prioritize order of operation, and keep yard/lot organized and neat. Work in process management- Closing and approving technician work orders, including making sure the correct parts are charged out, labor is correct, and comments are entered. Customer approval/communication on billable items, acquiring POs, sending estimates, and overall customer relationship management. Keep technicians on task and motivated- Assign work to techs based on skill and efficiency level. Ensure shop environment including work area, technician team, and shop tools are in compliant and safe condition; Assist with KPA safety inspection reports as required by management. Provide tech oversight and assistance, including diagnostic advice and additional support. Pickup and delivery of units and/or parts, making appearances at customer/vendor locations regularly. Keeping upper management updated daily on operations; This also includes communicating with Sales/Operations team as needed. Routine inventory audits/cycle counts as required by management. Perform repairs in shop as needed, able to fill in as Tier 1 Tech if necessary. Perform all other assignments as needed by management.

Certifications & Requirements

• Class B CDL License
• FMCSA Brake Certified
• Proficient with all diagnostic programs including PTT, Insite, Bendix, and Allison
• Proficient with TDP and all applications within- Impact, Vin View, UCHP, etc.
• Profound understanding of Mack/Volvo/Cummins warranty schedule
• Familiar with Enrich program and inventory management
• Tier 1 Tech qualifications/skill level

Skills

• CDL Expert
• Cummins Expert
• Diesel Expert
• Electrical Repair Expert
• Engine Repair Expert
• Forklift Expert
• Hydraulic Repair Expert
• Mack Expert
• Mechanic Expert
• Preventative Maintenance Expert

Education

• High School or better in Communication.
• Technical/other training or better in Mechanical Systems.

Licenses & Certifications

• ASE Certification Bonus
• Back Injury Prevention
• Brake Inspector
• 1 YR Brake Exp Complete
• Emergency Response
• Forklift safety
• Mack Fuel Injection Line
• Hazardous Communication
• DOT / Commercial DL
• Refrigerant A/C 609
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.