Shift Lead,/Key Holder Trainee North/South

Job Description

Job Description

Benefits:

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

** IMPORTANT! We will contact you VIA E-MAIL if we wish to schedule an interview . Please check your SPAM folder for a response. If you have not heard back from us in a week, please feel free to follow up. We will follow up by text.

Burnet Rd & South Lamar locations

We are looking for seasoned resale professionals & buyers who have worked specifically in the secondhand resale clothing industry. By that, we do not mean just regular retail. High-volume retail or other leadership experience is helpful. Previous experience with another second hand resale store is strongly preferred. We seek motivated individuals with a long-term interest in sustainable fashion.

AS SECONDHAND RESALE IS A DIFFERENT ANIMAL, PREVIOUS EXPERIENCE IS PREFERRED for assistant manager candidates. By that, we mean being an employee of a secondhand resale store such as those listed below. Having sold or shopped in one does not qualify.

Examples of resale stores that would provide appropriate past work history:

Uptown Cheapskate
Buffalo Exchange
Crossroads Trading
Pavement
Plato's Closet
Style Encore
Clothes Mentor
Hut 8
Kid-to-Kid
Once Upon a Child
Local stores with similar business models.

SHIFT LEADER / KEYHOLDER 

Shift leaders/keyholders serve as "manager on duty" for short periods during hours the store is open as well as being trained to open and close the store.

Shift Leader responsibilities include:

• Opening and closing the store by following a list of tasks assigned for each day.
• Supervising staff
• Coaching, training and motivating team members to achieve higher performance and interaction with all customers.
• Demonstrate high values and service by leading by example on and off the sales floor.
• Helping maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.
• Assisting management and ownership with running the store.
• Excellence at sales, customer service, inventory management, housekeeping and all other in-store tasks.

Qualifications

• Team player with good leadership and people skills
• Strong coaching, customer service and selling skills with a take-charge mentality.
• Strong verbal and written skills.
• Outwardly display a high level of energy without the need for motivation

PART-TIME AND FULL TIME AVAILABL

ASSISTANT STORE MANAGER :

The assistant store manager will assist the general manager and ownership with the operation of a profitable store that is focused on exceptional customer service that exceeds expectations. Responsible for all aspects of assisting with managing the store may include opening and closing the store, buying product from the public, hiring/scheduling, helping to develop and manage a team focused on the customer, assisting with the oversight of day to day store operations to achieve sales and profitability goals, customer acquisition and customer retention. Also responsible for assisting with inventory quality control and budgeting, including labor cost and operational expenses. This is a hands-on, led by example position.

• Team Development- Identifying, recruiting and properly staffing the store to ensure customer needs are exceeded while scheduling to maintain labor budget goals. Total labor goal below 20% of net sales.
• Coaching, training and motivating team members to achieve higher performance and interaction with all customers.
• Demonstrate high values and service by leading by example on the sales floor.
• Schedule regular meetings with team members to keep abreast with additional training, changing conditions and current fashion trends.
• Sales and Results Driven
• Develop and execute strategies to drive customer traffic, customer buys and customer sales.
• Adhere to company guidelines keeping COGS (cost of goods) in balance and minimizing the potential for loss.
• Maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.

Qualifications

• Strong demonstration of current fashion trends for core customer.
• Strong coaching/leadership, customer service and selling skills with a take-charge mentality.
• Ability to work a flexible schedule, including weekends, holidays and consisting of 42-45 hours per week.
• Strong verbal and written skills.
• Demonstration of management skills and the go-to source for the team for creative solutions for all challenges encountered.
• Outwardly display a high level of energy without need for motivation

FULL TIME PREFERRED 

BUYERS NEEDED:

Buyers work directly with our vendors (the public) to determine what product we take in. if you are upbeat, positive, love fashion, people, and learning and are looking for a career or something full time, we want to meet you! Join a company that offers the community a clothing recycling option and a way to score on current fashion at a great price.
BUYER responsibilities nclude:

• Participate in sorting, evaluating and buying gently used brand name clothing, accessories and shoes from customers
• Providing excellent customer service through brand and style knowledge
• Participate in visual merchandising of store and overall appearance
• Sales and customer service to shoppers

Required Attributes are:

• Must live, eat and breathe fashion!
• Stellar knowledge of young adult fashion and brands plus designer. Vintage a plus!
• Amazing organizational and multitasking abilities
• Exceptional customer service skills
• Strong communication skills
• Energetic upbeat outlook
• Desire to have a career and grow with the company

PART-TIME AND FULL TIME AVAILABLE!

SALES / CUSTOMER SERVICE (all shift leaders must be functional in this role):

Sales / customer service responsibilities include:

• Assisting customers on the sales floor, in the dressing room and at the register.
• Providing excellent customer service at all times.
• Demonstrate high values and service by leading by example on and off the sales floor.
• Helping maintain a fresh and visually enticing store that is clean and well organized at a level exceeding the competition and above customer expectations.
• Processing incoming product to include tagging, sensoring and moving to and from back stock as needed.
• Assisting with displays and housekeeping

Requirements:

• Team player with good people skills.
• Personable and pleasant.
• Ability to display a high level of energy without the need for motivation.
• Reliable and dependable.