IT Operations Manager

IT Operations Manager

The IT Operations Manager leads professionals in monitoring, maintaining, and improving system performance and data processing activities. Oversees daily operational execution, supports short-term strategic initiatives, and ensures reliable delivery of IT services. Resolves moderately complex operational issues and drives improvements that strengthen the resilience and efficiency of technology environments.

Essential Duties:

• Own end-to-end platform operations
• Balance hands-on support with strategic operations
• Drive ITIL-aligned service management
• Lead platform operations & application lifecycle management (ALM)
• Champion ServiceNow & CSDM/CMDB maturity
• Ensure operational readiness & release coordination
• Operational metrics, reporting & continuous improvement
• Compliance & risk management
• Vendor & third-party application support oversight
• Leadership, communication & cross-team coordination

Qualifications:

• Bachelor's degree in information technology, computer science, or a related field, or equivalent experience.
• Experience leading IT operations functions or supervising professional technical staff.
• Strong understanding of systems monitoring, data processing workflows, infrastructure operations, and incident response.
• Proven ability to manage moderately complex operational challenges.
• Strong organizational, analytical, and communication skills.
• Experience influencing cross-functional partners and supporting policy or strategy implementation.

Competencies:

• Leadership: Guides and develops IT operations professionals, setting expectations and supporting performance.
• Operational Management: Oversees daily execution of IT processes and ensures operational consistency.
• Problem Solving: Addresses moderately complex technical and operational issues with sound judgment.
• Collaboration: Works effectively with technical and business partners across the organization.
• Execution: Drives results through strong planning, prioritization, and follow-through.
• Communication: Clearly conveys operational updates, requirements, and expectations.

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at View phone number on click.appcast.io or send us an email at View email address on click.appcast.io.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $102,800 - $176,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.