Director of Quality Management

Salary: $92,300.00 - $133,800.00 Annually
Location : Lexington County, SC
Job Type: FTE - Full-Time
Job Number: 190357
Agency: Department of Behavioral Health and Developmental Disabilities
Division: Central Office
Opening Date: 07/23/2026
Closing Date: 8/16/2026 11:59 PM Eastern
Agency Specific Application Procedures:: Please apply online.
Class Code:: AH55
Position Number:: 60008197
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: GEN13
EEO Statement: Equal Opportunity Employer
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.


Job Responsibilities
Are you passionate about making a real difference in people's lives? Join our team at the Department of Behavioral Health and Developmental Disabilities (BHDD), Office of Intellectual and Developmental Disabilities (OIDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Director of Quality Management who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

Job Responsibilities

This is a leadership position responsible for managing the OIDD Division of Quality Management, including contract compliance reviews, licensing reviews, provider enrollment/qualification, post-payment reviews, inquiries related to Quality Management for OIDD, material deficiency notices, and incident management reporting. Additionally, the role manages community operations for contracted providers across all Office programs and initiatives to ensure overall provider compliance within a quality framework.

This position:

• Manages OIDD's quality improvement organization (QIO) review process, including contract compliance and licensing reviews for all Home and Community-Based settings; manages the solicitation process for QIO vendors in coordination with procurement; routinely analyzes and reviews data for the OIDD provider dashboard, including trend monitoring and ad hoc reporting. Manages the state plan with the Human Services Research Institute (HSRI) regarding the National Core Indicators (NCI) In-person Interviews and manages the state's participation in the Staff Stability Workforce Surveys.
• Manages the Incident Management System (IMS) and reporting for all OIDD-contracted and shared providers regarding the reporting of critical incidents, allegations of abuse, neglect, and exploitation (ANE), and deaths; oversees OIDD staff who participate in these activities; develops and provides oversight for the mortality review process; reports to SC Department of Health and Human Services (DHHS) regarding incidents and findings on a regular basis; monitors and tracks data for the OIDD provider dashboard and ad hoc reporting; acts as a main point of contact for DHHS in regards to Office of Inspector General (OIG) reports and Home and Community Based Waiver Evidentiary Reports and associated follow-up.
• Manages inquiries related to Quality Management for OIDD.
• Provides oversight for the Office's material deficiencies/corrective action plan (CAP) process in coordination with Office leadership and related program areas; provides recommendations to leadership based on Directives/Office administrative standards for providers to receive notification of material deficiencies; coordinates responses to and monitoring of provider CAPs, including ensuring the completion of CAP activities.
• Provides oversight for Office Community Operations, including the management of staff in the Provider Qualifications and Enrollment and Program Integrity units.
• Manages and provides oversight for the development of training materials for the Learning Management System (LMS), including supervising and working with subject matter experts across the Office, and the LMS vendor to identify topics and develop training to support providers and persons supported by OIDD. Provides training to providers and other populations as needed regarding standards, directives, and reporting requirements as they relate to quality management.
• Performs additional duties as assigned.

This position is located at BHDD-OIDD's Central Office in Cayce, SC.
The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities offers an exceptional benefits package for FTE positions that includes:

• 15 days annual (vacation) leave accrual per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• Health, Dental, Vision, Long Term Disability, and Life Insurance
• State Retirement Plan and Deferred Compensation Programs

Minimum and Additional Requirements


A Bachelor's degree and relevant program management experience.

Preferred Qualifications


A Master's degree in Human Services or related field and four (4) years experience in administration, quality assurance, organizational behavior/change, supervision and/or teaching; or a Bachelor's degree in a Human Services or related field and six (6) years experience in administration quality assurance, organizational behavior/change; supervision and/or teaching.

Knowledge of quality assurance and quality improvement methodologies; extensive knowledge of nationally recognized quality metrics; federal Medicaid reporting requirements; knowledge of the Office of Intellectual and Developmental Disabilities (OIDD) service delivery system, provider network, and its approach to quality assurance, quality improvement and consumer-oriented risk management activities. Ability to work cooperatively in a team and with multiple stakeholders; ability to motivate others to change and grow; ability to supervise others; ability to analyze and utilize data to demonstrate the effectiveness and efficiency of the program; ability to work with executive team and across multiple agency programs.

Additional Comments
About Our Agency: The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities plans, develops, coordinates, and funds services for South Carolinians with the severe, lifelong disabilities of intellectual disability and related disabilities, autism spectrum disorder, traumatic brain injury, spinal cord injury and similar disability.


EEO Statement: The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities provides affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex--including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.


Employment Contingency: Employment is contingent upon our receipt of the following required pre-employment screenings: medical screening - to include a drug screening; background record checks (to include fingerprinting), South Carolina Department of Social Services' Child Abuse and Neglect Central Registry screening, U.S. Department of Health and Human Services Office of Inspector General "List of Excluded Individuals/Entities" screening; South Carolina Department of Motor Vehicles Driving Record check; and a review of transcripts verifying educational credentials.We reserve the right to rescind an offer of employment in the event minimum requirements are not met to include positions that require certifications and/or licensure, your application is incomplete or inaccurate, or our review of your background uncovers information, including opinions of previous employers and references, which cause us to conclude, at our sole discretion, that you are not suited for the position.


Immunization: If this position requires the applicant to work directly with consumers of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities, tuberculosis (TB) skin or blood testing must be completed prior to beginning employment. All new employees who are healthcare providers are required to provide documentation of immunity or be immunized against measles, mumps, rubella, pertussis, Varicella and Hepatitis B prior to beginning employment.

State Disaster Plan: In accordance with the State's Disaster Plan, which includes hazardous weather, employees of The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities may be required to work in times of an emergency or disaster.


Employee Referral: The South Carolina Department of Behavioral Health and Developmental Disabilities, Office of Intellectual and Developmental Disabilities supports a Referral Incentive Reward and a Retention Bonus program. You may contact Human Resource for further information.


Supplemental Questions: Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.


Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.


Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.


Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.


Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01


Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant has met the qualifications for the position. I have read and acknowledge the above statement.

• Yes
• No

02


At the time of application, what is your highest completed level of education?

• High School Diploma or GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate
• None of the Above

03


How many years of experience in administration, quality assurance, organizational behavior/change, supervision and/or teaching do you possess?

• None
• Less than 1 year
• 1 to 3 years
• 4 to 5 years
• 6 to 9 years
• 10 or more years

04


Do you have experience with the Office of Intellectual and Developmental Disabilities (OIDD) service delivery system?

• Yes
• No

Required Question