Repair Center Technician - 1st Shift

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers through the combination of the real and digital worlds. Improving how we live, work, and move today and for the next generation. We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Transform the everyday with us!

About Smart Infrastructure – Electrification and Automation

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability, and internationality.

Siemens Smart Infrastructure, Electrification & Automation (EA) business unit is headquartered in Wendell, NC. The EA Business Unit has a diverse portfolio of products, including, but not limited to, low-voltage MCC, CMR fuse saver, MV switchgear, MV circuit breakers, metering, power monitoring, power quality, and protective relay maintenance and systems of a standard nature.

We are looking for a Repair Center Technician to join our team in Wendell, NC.

The RER Technician is responsible for the hands-on diagnosis, qualified failure analysis, repair, rework, testing, and validation of protection relays and related electronic equipment returned through Siemens' Return, Evaluation, and Repair (RER) process. This role supports customer and internal repair needs by independently evaluating returned products, determining appropriate repair actions, documenting technical findings, and restoring equipment to operational condition while maintaining Siemens' high standards for quality, safety, and reliability.

The ideal candidate has strong practical and theoretical knowledge of electronic troubleshooting and repair, can resolve non-routine technical issues using established procedures and sound technical judgment, and is comfortable working in a fast-paced manufacturing and service environment.

Willingness to work flexible hours as needed to support customer and production requirements.

Responsibilities:

• Planning and executing assigned repair activities from initial evaluation through final test documentation.
• Performing diagnostics, troubleshooting, repair, and rework of protection relays and related electronic components.
• Performing qualified failure analysis on returned electronic products to determine root cause, repair approach, and required validation steps.
• Disassembling, repairing, cleaning, reassembling, setting up, and validating returned products according to Siemens standards.
• Loading firmware, updating software, and verifying device configurations as required.
• Utilizing automated and manual test equipment to ensure repaired units meet performance, functionality, and quality requirements.
• Applying troubleshooting methods, technical judgment, and established procedures to resolve non-routine repair issues.
• Documenting repair findings, corrective actions, root cause information, and test results within SAP, Salesforce, and other business systems.
• Communicating with Customer Service, Quality, Engineering, Logistics, and other internal stakeholders to clarify reported failures, repair status, technical findings, and customer needs.
• Supporting updates to work instructions, repair documentation, test procedures, and equipment documentation.
• Following ESD controls, safety requirements, and electronic repair best practices.
• Supporting continuous improvement initiatives, 5S activities, and standard work development.
• Assisting with incoming unit evaluations, repair prioritization, and workload management to meet turnaround time targets.
• Providing technical guidance to less experienced technicians as needed.

You'll Win Us Over By Having the Following Qualifications:

Basic Qualifications:

• Associate degree 
• 4+ years of experience in electronics repair, electrical troubleshooting, manufacturing, maintenance, field service, military electronics, or a related technical role.
• Ability to sit, stand, bend, and move throughout the workday.
• Ability to handle and transport materials, components, and equipment as required.
• Manual dexterity is required for detailed repair work.
• Ability to occasionally lift up to 35 pounds.
• Ability to read and interpret technical documentation, schematics, assembly drawings, and work instructions.
• Ability to apply practical troubleshooting methods, technical judgment, and established procedures to analyze and resolve product issues.
• Experience using hand tools, power tools, measuring instruments, and diagnostic equipment.
• Experience documenting repair activity, test results, technical findings, and corrective actions in business or quality systems.
• Strong attention to detail and commitment to quality and safety.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree in Electronics, Electrical Technology, Industrial Technology, Mechatronics, or a related technical field
• Experience repairing, testing, or troubleshooting protection relays (Siemens SIPROTEC, SEL, GE, ABB, or similar products).
• Experience with PCB-level troubleshooting, soldering, board rework, and electronic component replacement.
• Familiarity with relay testing equipment such as OMICRON, Doble, or Megger.
• Experience with firmware updates, software configuration, or device parameterization.
• Knowledge of electronic circuits, microprocessor-based systems, and electro-mechanical components.
• Experience using SAP, Office 365, Salesforce, or similar business systems.
• Understanding of ESD protection practices and electronic repair standards.
• Experience in manufacturing, repair depot, service center, military electronics, or industrial maintenance environment.
• Experience providing technical support or guidance to less experienced technicians.
• Training or certification in Lean Manufacturing, 5S, or Continuous Improvement methodologies.

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: 

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here .

Our Commitment to Equity and Inclusion in our Diverse Global Workforce:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

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