Digital Product Manager and Business Systems Analyst

Job Description

Job Description

Bonvenu Bank is seeking a knowledgeable and customer-focused Senior Business Systems Analyst/Digital Product Manager to oversee and enhance our digital banking products, platforms, and operational processes. This role partners with internal teams and technology vendors to deliver innovative solutions, improve the customer experience, optimize system performance, and ensure compliance with regulatory requirements. The ideal candidate combines business analysis, product management, and operational expertise to drive continuous improvement and support the evolving needs of both consumer and business banking customers.

Why Bonvenu Bank? At Bonvenu Bank, we are committed to delivering exceptional service, building meaningful relationships, and providing innovative financial solutions that help our customers and communities thrive. Join a collaborative team where your ideas and expertise can make a lasting impact.

Job Requirements

• College degree in business, finance, or information technology is highly preferred.
• 10+ years of combined technical and business analysis experience.
• Deep understanding of traditional and emerging payment rails & systems (e.g. ACH, wire transfers, real-time payments, Zelle payments, RTP, domestic payments etc.) preferred.
• Knowledge of concepts, practices, policies and procedures of financial products and services; familiarity with the financial services industry strongly preferred such as business online banking systems, ACH origination and NACHA rules
• Proficiency in business analysis, requirements gathering, project planning, and functional design.
• General knowledge of banking compliance requirements, regulations, controls, and audit expectations.
• Banking background preferred, with an understanding of deposit operations and related controls.
• Proficiency with Microsoft Office products, including Teams, Word, Excel, and related tools.
• Working knowledge of software development methodologies, including SDLC, Waterfall, and Agile.
• Ability to optimize the services of our partner vendors by effectively managing the relationships and their deliverables.
• Ability to work effectively with individuals across varying backgrounds, organizational levels, and levels of technical expertise.
• Self-starter with curiosity and initiative to evaluate and implement new solutions.
• Clear, concise, and professional verbal and written communication skills, with the ability to tailor messages to the appropriate audience.
• Ability to lead within a business unit team, collaborate across functions, and influence outcomes without direct authority.
• Ability to manage multiple priorities and complex tasks in a dynamic work environment.
• Demonstrated team-oriented approach and commitment to shared success.
• Strong analytical and problem-solving skills

Essential Job Functions

• Oversees the strategy and roadmap for Digital Banking, in partnership with COO and Line of Business leaders. This position manages feature/functionality prioritization, delivery, and ensures business and client goals are achieved
• Accountable for identifying revenue growth areas and implementing solutions for potential revenue growth and/or cost savings opportunities
• Manage implementations of product and service enhancements for digital channels, including monitoring upgrade and system-change notifications, maintaining project plans, testing functionality, validating compliance with state and federal guidelines, and communicating changes to appropriate Bank staff.
• Develop and maintain internal user guides, training manuals, and training materials for Q2 and other digital applications.
• Provide system and operational support to internal users experiencing platform issues, including researching and resolving problems, unexpected results, process gaps, and other system-related concerns.
• Partner with Internal Operations and Sales teams to identify automation opportunities and support implementation of approved solutions.
• Continuously evaluate Q2 and other Digital application configurations against vendor-recommended best practices and internal stakeholder needs.
• Maintain awareness of current trends in banking operations, with an emphasis on product and service development, delivery, support, and enabling technologies.
• Maintain an active relationship with the Q2 customer success team to stay informed on platform capabilities, roadmap items, and relevant product updates.
• Serve as the internal subject matter expert and primary liaison with digital banking vendor support and account management teams.
• Identify and implement controls to mitigate risk associated with new or existing products, solutions, and services.
• Coordinate with third-party service providers supporting Digital Bank Operations connectivity and services, monitor performance against agreed-upon service levels, and consult with vendors, Operations managers, and other departments to resolve issues.
• Support creation of customer-facing collateral and serve as a subject matter expert for product questions from cross-functional business partners.
• Support scheduled system activities and recommend solutions or alternate methods to meet operational and business requirements.
• Support generation and review of platform reports for bank management, system users, compliance tracking, and executive dashboards.
• Maintain documentation of system configurations, change logs, and administrative procedures.
• Participate in internal and external audits related to digital applications.

This position has no direct supervisory responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to sit, stand, walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is required to maintain a valid driver’s license and provide reliable transportation. This position requires travel within a 150-mile radius.